Janett Torres
Lincoln Park
Summary
Results-oriented Front Office Manager with expertise in improving customer satisfaction and managing operations. Bilingual communicator skilled in problem-solving, fostering positive guest experiences. Strong leader dedicated to enhancing operational efficiency and guest relations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front Office Manager
Pro Sim Batting Simulator
Taylor
11.2022 - Current
- Managed front desk operations, ensuring efficient guest check-in and a welcoming atmosphere.
- Handled customer inquiries and resolved issues, contributing to improved guest satisfaction.
- Maintained accurate records of bookings and managed appointment schedules efficiently.
- Coordinated daily front office operations, greeting guests and managing communication via phone and email.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
Cashier
Camino Real Mexican Restaurant
Wyandotte
08.2020 - 03.2022
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Stocked shelves with merchandise to maintain product availability and enhance shopping experience.
- Executed daily recovery tasks to ensure cleanliness and organization for optimal customer satisfaction.
- Coordinated with departments to facilitate timely food order delivery, improving guest service efficiency.
Education
High School Diploma -
Lincoln Park Highschool
Lincoln Park, MI06-2022
Some College (No Degree) - Business Administration
Henry Ford College
Dearborn, MISkills
- Hospitality protocols
- Customer satisfaction
- Appointment scheduling
- Time management
- Effective communication
- Bilingual proficiency
- Problem solving
- Listening skills
- Good learning skills
Languages
English
Full Professional
Spanish
Native/ Bilingual
Certification
- Esthetician License
Timeline
Front Office Manager
Pro Sim Batting Simulator
11.2022 - Current
Cashier
Camino Real Mexican Restaurant
08.2020 - 03.2022
High School Diploma -
Lincoln Park Highschool
Some College (No Degree) - Business Administration
Henry Ford College