Janetta Gideon
Duncan,ok
Summary
Skilled Team Leader with experience in supervising, training, and motivating teams. Strengths include project management, conflict resolution, and effective communication skills. Have contributed to past roles by improving team performance and enhancing workflow efficiency. Customer Service Cashier with background in fast-paced retail environments. Known for offering consistent, friendly service to all customers while accurately handling cash and card transactions. Skilled at promoting customer satisfaction through effective problem resolution and efficient checkout processes. Notable impact on enhancing overall store performance by maintaining organized work areas and optimizing workflow efficiency.
Overview
18
18
years of professional experience
Work History
Team Leader
DRHHealth
Duncan, ok
10.2006 - Current
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Developed strategies for problem solving and conflict resolution among team members.
- Maintained a positive work environment that promoted collaboration between team members.
- Ensured compliance with all safety regulations in the workplace.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Balanced cash drawers at the end of each shift.
- Processed credit card transactions accurately and efficiently.
- Greeted customers and provided friendly customer service.
- Assisted with training staff on the use of Meditech systems and their features in regards to Health Touch.
Education
Some College (No Degree) -
Rose State College
Oklahoma City, OKSkills
- Complaint resolution
- Payment Collection
- Customer Satisfaction
- Client Service
- Coaching
- Quality Improvement
- Cash Handling
- Customer Service
Timeline
Team Leader
DRHHealth
10.2006 - Current
Some College (No Degree) -
Rose State College