Janette Borja
Bountiful,UT
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
7
7
years of professional experience
Work History
Sales
White Agent Bridal
Salt Lake City, UT
03.2023 - 05.2024
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
- Listened to customer needs to identify and recommend best products and services.
- Resolved customer complaints promptly and effectively.
- Negotiated deals and handled complaints or objections.
Debt Collector
Solar Bank
Asuncion, Paraguay
09.2017 - 08.2020
- Educated debtors on the consequences of non-payment and potential resolutions.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Coordinated with legal departments for accounts requiring further action.
- Located and notified customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
Education
Psicology - Psicology
Universidad Autonoma De Asuncion
Paraguay 08-2020
Some College (No Degree) - Life Skills
Pathway
OnlineSkills
- Sales agreements
- Sales conversion
- Client relations
- Call center experience
- Negotiation
- Patience and persistence
- Customer research
- Stress tolerance
Languages
Spanish
Native/ Bilingual
Portuguese
Limited
Timeline
Sales
White Agent Bridal
03.2023 - 05.2024
Debt Collector
Solar Bank
09.2017 - 08.2020
Psicology - Psicology
Universidad Autonoma De Asuncion
Some College (No Degree) - Life Skills
Pathway
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