Jan Brown
Hansville,WA
Summary
Customer service driven, results-oriented professional with strong mortgage industry skills and a proven record of success in quality-driven support roles. Capable project manager; a self-starter who is well equipped to manage and prioritize the competing demands of multiple projects. Proven relationship manager who is successful in establishing rapport and working with people at all levels. Respected team player known for bringing a sense of pride and ownership to all tasks and projects.
Overview
26
26
years of professional experience
Work History
Bookkeeper
Reid Property Management & Real Estate Services
Silverdale, WA
06.2023 - Current
- Create invoices via Quickbooks for payment
- Manage all vendor accounts
- Process all payments to vendors
- Balance checking and savings accounts for all properties and HOA's we manage
Sr. Loan Processor
Fairway Independent Mortgage
Silverdale, WA
04.2015 - 12.2022
- Process the documents received for each file, verifying the accuracy and completeness of each document
- Review all financial documents to ensure they meet investor guidelines
- Assure that all customer files are complete and in compliance with regulatory agencies and internal policies
- Establish, maintain and update files, databases, records and/or other documents for recurring internal reports
- Follow up on missing items
- Communicate and build professional relationships with internal and external business partners
- Answer calls in a timely manner and work closely with other departments to problem solve.
- Ability to organize my time and resources available to me.
- Process 60 loans per month effectively.
- Underwrite conventional loans and sign off conditions within my decision authority.
Sr Loan Processor
Directors Mortgage
Silverdale, WA
06.2013 - 04.2015
- Process the documents received for each file, verifying the accuracy and completeness of each document
- Assure that all customer files are complete and in compliance with regulatory agencies and internal policies
- Establish, maintain and update files, databases, records and/or other documents for recurring internal reports
- Follow up on missing items
- Communicate and build professional relationships with internal and external business partners
- Answer calls in a timely manner and work closely with other departments to problem solve.
- Ability to organize my time and resources available to me.
- Process 50 loans per month effectively.
Sr Loan Processor
Elliott Bay Mortgage
Bellevue, WA
12.2008 - 03.2013
- Handled processing of loan applications from start to finish, ran LP/DU, prequalified borrowers, gathered paperwork submitted to broker lender.
- Contacted customer to obtain outstanding items.
- Resubmitted loans to UW to clear final conditions and doc prep.
Director of Operations
Hometown Lending, Div of TMBG, Inc
Everett, WA
01.2008 - 10.2008
- Handled processing of loan applications from start to finish, ran LP/DU, reviewed all income and asset documentation for investor requirements
- Submitted loans to lenders, gathered conditions, cleared loan for closing and drew docs and funded loans.
- Supervised processing team for internal and branch offices, schooled them on RESPA requirements.
- Headed loan officer training on FHA guidelines and requirements
- Primary contact for underwriting questions from LO and internal staff.
- I validated conforming loans and issued underwriting approvals for one of our Investors.
- Trained and supervised QC specialist.
Vice President
Mortgage Broker Associates
Lynnwood, WA
08.1998 - 08.1999
- I helped develop work flow systems for the company start up.
- Processed loans from application to funding.
- Recommended new programs when applicable
- Proficient in FHA, VA, CONV, USDA and portfolio products.
- I managed all internal staff including hiring, training and firing when necessary. Managed all quality control functions on loan origination, banked loans and post closing issues.
- Able to submit and close investor loans prior to bank approval.
- Attended seminars and FHA regional conferences to stay up to date on the rules and regulations governing mortgage broker functions and responsibilities within the industry.
- I work independently and adhere to timelines and my attitude is one of cooperation and team work
Education
Some College (No Degree) - Accounting
Heald Business College
Walnut Creek, CaliforniaSkills
- Supervisory experience, Mortgage Lending, underwriting
- Mortgage Processing Systems Such As Encompass, Byte, GUS, FHA Connection, VA Portal
- Processing Mortgage Loans And Very Knowledgeable With Guidelines And Trid
- Microsoft Outlook, Microsoft Office, Zoom
- Appfolio, Quickbooks
Timeline
Bookkeeper
Reid Property Management & Real Estate Services
06.2023 - Current
Sr. Loan Processor
Fairway Independent Mortgage
04.2015 - 12.2022
Sr Loan Processor
Directors Mortgage
06.2013 - 04.2015
Sr Loan Processor
Elliott Bay Mortgage
12.2008 - 03.2013
Director of Operations
Hometown Lending, Div of TMBG, Inc
01.2008 - 10.2008
Vice President
Mortgage Broker Associates
08.1998 - 08.1999
Some College (No Degree) - Accounting
Heald Business College
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