Janette Lopez Ruiz
San Antonio,TX
Summary
Proven to excel in fast-paced environments, I leveraged my decision-making capabilities and exceptional customer service skills at Walmart, enhancing team efficiency and customer satisfaction. My ability to resolve complaints and foster client relationships led to significant achievements, including increased loyalty and a safe, productive workplace. Fluent in Spanish, I adeptly meet diverse client needs, driving success.
Overview
4
4
years of professional experience
Work History
Team Associate
Walmart
San Antonio, TX
10.2023 - 07.2024
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
- Learned all required tasks quickly to maximize performance.
- Increased customer satisfaction by providing exceptional support and resolving issues in a timely manner.
- Worked different stations to provide optimal coverage and meet production goals.
- Operated register to process payments and collect cash payment for order totals.
Hairstylist/Receptionist
The Style Studio
San Antonio, TX
10.2020 - 11.2022
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
- Educated customers on products to maximize benefits.
- Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Increased salon revenue by upselling products and additional treatments during appointments.
- Resolved guest complaints about service or style.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Determined appropriate hair treatments based on conditions and textures.
- Organized sales area and work station to showcase products and boost sales.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Mixed pigments and used proper techniques to achieve desired color.
- Provided consultation services for special occasions such as weddings or proms, creating memorable looks that exceeded clients'' expectations.
Front Desk Agent
Holiday Inn Express & Suites Fort Saskatchewan
San Antonio, TX
05.2023 - 10.2023
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Answered customer telephone calls promptly and appropriately handled needs.
- Answered multi-line phone system and enthusiastically greeted callers.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Maintained clean and organized front desk areas to uphold polished company image.
- Collaborated with housekeeping staff to maintain cleanliness standards in the lobby and common areas.
Education
Medical Assistant Certification -
The College of Health Care Professions
San Antonio, TX11.2024
Esthetician Certification -
Palo Alto College
San Antonio, TX06.2020
Diploma -
Harlandale High School
San Antonio, TX06.2017
Skills
- Decision-making capabilities
- Meeting facilitation
- Customer Service
- Problem-Solving
- Attention to Detail
- Teamwork and Collaboration
- Positive Attitude
- Following Instructions
- Cleaning
- Collaboration and Teamwork
- Order Preparation
- Organizing Work Stations
- Flexible Schedule
- Safety understanding
- Heavy Lifting
- Money Handling
- Clear Communication
- Workplace Safety
- Complaint resolution
- Facility Cleaning
- Continuous Development
- FLUENT IN SPANISH
Timeline
Team Associate
Walmart
10.2023 - 07.2024
Front Desk Agent
Holiday Inn Express & Suites Fort Saskatchewan
05.2023 - 10.2023
Hairstylist/Receptionist
The Style Studio
10.2020 - 11.2022
Medical Assistant Certification -
The College of Health Care Professions
Esthetician Certification -
Palo Alto College
Diploma -
Harlandale High School