Janette Mata
San Bernardino,CA
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
10
10
years of professional experience
Work History
Expanded Learning Youth Leader
YMCA Of San Diego
San Diego, CA
03.2025 - Current
- Served as a positive role model for young individuals, demonstrating responsible decision-making skills and ethical behavior.
- Collaborated with other Youth Leaders to create a safe and inclusive environment for all participants.
- Encouraged youth to explore talents and interests, and assisted in developing individualized plans to foster personal growth.
- Developed rapport with young participants, providing support and guidance in their personal challenges.
- Enhanced youth engagement by incorporating interactive games and team-building activities.
Grocery Shopper
Instacart
01.2022 - Current
- Maintained an organized and systematic approach to shopping, resulting in fewer errors and higher accuracy.
- Ensured proper storage of perishable items during transportation, minimizing spoilage or damage risks.
- Adapted quickly to changing circumstances such as unexpected stock shortages or last-minute adjustments to orders, ensuring minimal disruptions to delivery timelines.
- Assisted customers with special dietary needs or preferences, thoughtfully selecting products tailored to their requirements.
- Conducted thorough final inspections before checkout, verifying order accuracy and completeness before payment processing.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Enhanced customer satisfaction by efficiently fulfilling grocery orders and ensuring product quality.
Medical Receptionist
Acuity Eye Group
Encinitas, CA
06.2024 - 10.2024
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Facilitated smooth check-in process, ensuring all necessary paperwork was completed promptly.
- Improved patient follow-up, reducing missed appointments through effective reminder calls.
- Obtained payments from patients and scanned identification and insurance cards.
Surrogate
San Diego Pacific Surrogacy Center
06.2023 - 02.2024
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Worked flexible hours across night, weekend, and holiday shifts.
- Developed and maintained courteous and effective working relationships.
Office Administrator
Auto Body of Escondido (Body Shop)
08.2021 - 10.2023
- Process/Deposit Checks, Posting ALL payments via Virtual Cards, CC, Checks, EFTs, Process Invoices, Ordering Parts, Parts Returns, Purchase Orders, Return/Acknowledge Parts, Proficient working with the following programs; Microsoft word/Excel, Opstrax, CCC one, Audatex, Proficient communicating with the following insurances; USAA, Liberty Mutual, Nationwide, Geico, Farmers Insurance, American Family Connect, Kemper, All State, State Farm, Wheels Inc., Gallagher Bassett, Wawanesa, Tesla ins, AAA, Lynx Id, Experience in Estimates, Finalizing files, Standard Operating Procedure ( SOP), Checking in/Checking out vehicles, Mapping vehicles based on estimates in Posca Markers.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Maximized office space utilization by maintaining a clean, organized work environment that encouraged productivity and efficiency.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Delivery Driver
Amazon flex-Location varies
11.2021 - 11.2022
- Customer Service, Fast paced working, Delivering packages
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
Dental Assistant
Citricado Dental Group-Escondido,CA
01.2022 - 05.2022
- Customer service, Patient care, Chairside assisting, Sterilization tech, Xray licensed, Practice works system, Making appointments, Periocharting/treatment plans
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Sterilized rooms and prepped equipment and instruments for procedures daily.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Explained treatment procedures and instructed patients on home care guidelines.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Took dental images following strict patient protection rules, applying lead aprons.
- Educated patients on proper oral hygiene techniques, promoting long-term dental health.
- Assisted dentists by passing instruments, suctioning intraoral fluids, adding water, and mixing materials for fillings, casts and impressions.
- Verified patient insurance eligibility and benefits.
Nail Technician
Tina’s Nail Salon- Escondido, CA
05.2019 - 04.2022
- Manicures, Pedicures, Nail extensions, Acrylic/ Gel nails
- Established strong client relationships through exceptional customer service and communication skills.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
- Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.
- Educated clients on proper nail care maintenance, helping them extend the life of their treatments between appointments.
- Prepared nail beds and cuticles, shaped nails and applied polish.
- Applied manicures and pedicures following color and style preference of client to enhance aesthetics and groom nails.
- Demonstrated expertise in various nail art designs, attracting new customers seeking unique styles for special events or everyday wear.
- Adapted quickly to new nail care technologies and products, offering clients cutting-edge services.
- Followed proper safety and sanitation guidelines while performing nail services.
- Administered polishes, creams and cuticle oils.
- Shaped and smoothed nails and extensions using tools such as files and rotary abrasive wheels.
Metal Shop Worker
Hobie Cat Co-Oceanside,CA
09.2021 - 01.2022
- Metal shop worker, Customer service, Assembly line work
- Collaborated with team members to ensure efficient daily operations and timely completion of tasks.
- Maintained orderly and clean work areas for maximum productivity.
- Maintained compliance with safety regulations while operating equipment such as pallet jacks or ladders.
- Excellent communication skills, both verbal and written.
Server/Hostess
Denny’s-Rancho Bernardo, CA
08.2019 - 03.2020
- Server, Hostess, Cashier, Customer Service
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Increased sales significantly by upselling higher-end products to customers.
- Inspected dishes and utensils for cleanliness.
- Checked guests' identification before serving alcoholic beverages.
Tire Technician/ Receptionist
Aragon Tire Shop- Escondido, CA
03.2019 - 08.2019
- Changing tires, Writing up invoices, Writing estimates, Answering/returning phone calls, Following up via email, call, text, Driving Dually Service truck
- Replaced and repaired tires using best practices for safe vehicle maintenance.
- Dismounted, mounted, and repaired tires according to manufacturer specifications.
- Inflated tires to prescribed PSI per load requirements to optimize tire safety.
- Disposed of old tires correctly, meeting safety and environmental requirements.
Server
Los Panchos Mexican Grill & Seafood- Escondido, CA
03.2017 - 03.2019
- Serving Customers, Fast and friendly, Making mixed drinks, Keeping a clean area
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Increased sales significantly by upselling higher-end products to customers.
- Inspected dishes and utensils for cleanliness.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Answered customers' questions, recommended items, and recorded order information.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
Waitress/ Cashier
California's Mexican Food- Vista, CA
08.2016 - 08.2017
- Serving customers, Stocking disposables, Sweeping/Mopping, Cleaning Restrooms, Light prepping, Cashier
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Proved successful working within tight deadlines and a fast-paced environment.
Cashier
Snack & Bottle Shop- Escondido, CA
03.2016 - 09.2016
- Stocking, Facing products, Intermex, Money Gram, Rio Transfer
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Improved efficiency, organized checkout area for optimal workflow.
- Used POS system to enter orders, process payments and issue receipts.
Education
Skills
- Bilingual (Spanish/English)
- Fast Paced
- Working under pressure
- Agriculture Experience
- Mathematical Aptitude
- Quick Learner
- Tire Shop Experience
- Diligent
- Service Focused
- Being able to adapt under different supervisors
- CPR Certified
- Proficient in communications
- Accounts Receivable
- Trustworthy
- Reliable
- Adaptability
- Analytical skills
- Strong work ethic
- Communication skills
- Resilience
Referrals
Omar Cortez, (760)840-8764
Timeline
Expanded Learning Youth Leader
YMCA Of San Diego
03.2025 - Current
Medical Receptionist
Acuity Eye Group
06.2024 - 10.2024
Surrogate
San Diego Pacific Surrogacy Center
06.2023 - 02.2024
Grocery Shopper
Instacart
01.2022 - Current
Dental Assistant
Citricado Dental Group-Escondido,CA
01.2022 - 05.2022
Delivery Driver
Amazon flex-Location varies
11.2021 - 11.2022
Metal Shop Worker
Hobie Cat Co-Oceanside,CA
09.2021 - 01.2022
Office Administrator
Auto Body of Escondido (Body Shop)
08.2021 - 10.2023
Server/Hostess
Denny’s-Rancho Bernardo, CA
08.2019 - 03.2020
Nail Technician
Tina’s Nail Salon- Escondido, CA
05.2019 - 04.2022
Tire Technician/ Receptionist
Aragon Tire Shop- Escondido, CA
03.2019 - 08.2019
Server
Los Panchos Mexican Grill & Seafood- Escondido, CA
03.2017 - 03.2019
Waitress/ Cashier
California's Mexican Food- Vista, CA
08.2016 - 08.2017
Cashier
Snack & Bottle Shop- Escondido, CA
03.2016 - 09.2016