Zafiro Kassandra Ruiz
CPLC Magnolia House
Harlingen,TX
10
Years of experience
Driven team member, successful in directing high producing teams while developing employee loyalty. Action-oriented sales representative, seeking an opportunity to utilize skills in initiating and developing strategic relationships with government agencies, nonprofit organizations, and sales representative. Areas of expertise include positive attitude, energetic environment, and a mind that is willing to keep on learning new techniques.
Work History
Youth Care Worker Lead
2 Years 1 Month- Oversee youth care staff and ensure completion of assigned duties and adherence to administrative and programmatic policies and procedures as directed by program leadership.
- Ensure proper ratio coverage on shift and communicate any needs or observations immediately to program leadership.
- Ensure safety, security, and sanitation standards are maintained in all residential areas.
- Report and properly document all incidents in a timely manner; prior to the end of the shift or within 4 hours as per ORR policy on incidents on characterized as serious incidents.
- Participates in ongoing meetings, conferences, training programs as required.
- Responsible for adhering to ORR and other state regulations.
- Maintains strong verbal communication skills with the effective use of tone and words.
- Facilitated group therapy sessions, enhancing communication and social skills among participants.
- Inventory management, ensuring the process of ordering, storing and tracking company goods such as clothing and hygiene products. Main goal in inventory department, to ensure the correct product in the right amount was available for our clients.
Lead Youth Care Worker
11 Months- Able to supervise a group of youth care workers and provide clear and enforceable instructions to staff.
- Able to maintain professional boundaries as well as immediately report any situation that may raise a concern.
- Able to direct traffic in highly congested areas of the schedule such as recreational time, mealtimes, and shift transitions.
- Able to conduct and process UC's through the intake process and/or mentor another staff member during the intakes process through iDirect Doc.
- Able to provide mentorship to any new employees.
- Able to email program leadership as well as any other respective departments immediately of any discharges, on-site reunification, intakes, etc.
Youth Care Worker
11 Months- Provide direct supervision of children in care and always maintaining line of sight.
- Provide oversight during recreation, meal times, relaxing time, and play time.
- Assists during transition and movement of children from one activity to the next and from point A to point B.
- Interaction with children in an appropriate manner, including playing games or during recreational time.
- Ensure that all contract agency policies and procedures are adhered to.
- Ensure that all children needs are provide for, such as protection of valuables, clothing distribution, laundry services, etc.
Youth Care Worker/Assistant Shift Leader
3 Years 2 Months- Oversaw daily routines of youth in placement and delivered services related to basic human needs.
- Produced weekly reports and parent contact notes for caseload.
- Supervise youth recreational activities and facilitated workshops surrounding self-developments, education, and employment.
- Expanded program outreach by delivering talks to UC's.
- Assist with transportation for external outings.
Cashier/Sales Associate
2 Years- Assisted customers select merchandise based on their needs.
- Exchange returned merchandise for customers quickly and efficiently.
- Inform customers about sales and promotions in a friendly and engaging manner.
- Handling money up to $3,000.
Education
High School Diploma
Associate of Arts - Criminal Justice
Pending
Skills
Bilingual (Spanish/English)
Data Analysis
Microsoft Excel
Communication Skills
Teamwork
Excellent Attention to Detail
Friendly and open minded: committed to client satisfaction
High Performance Standards
Good Attendance
Timeline
Youth Care Worker Lead
CPLC Magnolia House
09.2023 - 10.2025Read More
Lead Youth Care Worker
Sunny Glen New Tomorrow Resiliency Center
10.2022 - 09.2023Read More
Youth Care Worker
Sunny Glen New Day Resiliency Center
11.2021 - 10.2022Read More
Youth Care Worker/Assistant Shift Leader
Southwest Key Programs
01.2018 - 03.2021Read More
Cashier/Sales Associate
True Religion Brand Jeans
11.2015 - 11.2017Read More
The University of The Rio Grande Valley
Associate of Arts from Criminal Justice
Read More
La Feria High School
High School Diploma
Read More