Janette Ponce
Miami,FL
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Food Service Worker, Dietary position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Restaurant Worker
Macdonald Restaurant
03.2024 - Current
- Successfully balanced multiple responsibilities simultaneously, including taking orders, serving meals, clearing tables, and attending to guest needs promptly.
- Provided exceptional customer service during high-volume shifts, maintaining a calm demeanor under pressure.
- Collaborated with kitchen staff to ensure accuracy of orders, resulting in fewer customer complaints.
- Collaborating with other crew members to meet service goals and ensure smooth operations.
- Helped customers find something to order, including customers with dietary restrictions and allergies.
- Cooperate with other crew members and areas to ensure daily expectations and goals are met accordingly.
Self Employed
Self
03.2019 - 12.2023
- Resolved problems, improved operations and provided exceptional service.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Managed time efficiently in order to complete all tasks within deadlines.
- Delivered services to customer locations within specific timeframes.
Food Prep Cook
Burger King
02.2016 - 12.2018
- Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
- Improved overall kitchen workflow by multitasking effectively and anticipating needs of fellow staff members.
- Prepared and served various food items in fast-paced environment.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Receptionist
Making Reservations, Provide Customer Service.
03.2012 - 12.2015
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
Education
High School Diploma -
G. Holmes Braddock Senior High School
Miami, FL06.1998
Skills
- Food preparation
- Food handling safety
- Proper handing of chemical cleaning products
- Drive thru
- McDonald’s POS
- Organizational skills
- Team player
- Customer service skills
- Calm Under Pressure
- Public Speaking
- Problem Resolution
- Computer Skills
Languages
English
Spanish
Native or Bilingual
Timeline
Restaurant Worker
Macdonald Restaurant
03.2024 - Current
Self Employed
Self
03.2019 - 12.2023
Food Prep Cook
Burger King
02.2016 - 12.2018
Receptionist
Making Reservations, Provide Customer Service.
03.2012 - 12.2015
High School Diploma -
G. Holmes Braddock Senior High School
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