JANETTE REYES
OXNARD,CALIFORNIA
Summary
Dedicated and experienced in customer service including in the beverage industry, specializing in delivering exceptional service and enhancing customer satisfaction. Able to communicate effectively and resolve issues efficiently. Committed to further learning and growth.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Lane Server
Bowlero
Oxnard, Ca
01.2015 - Current
- Delivered attentive and friendly service in a fast-paced and high-volume environment
- Accurately took food and drink orders while managing multiple tables and party reservations
- Served alcoholic beverages including verifying IDs and promoting responsible consumption
- Memorized and suggested menu items, specialty cocktails, and promotional offers, increasing average ticket sales through effective upselling.
- Handled cash, credit, and POS transactions with accuracy
Shift Lead Manager
Jamba Juice
10.2021 - 09.2026
- Reinforced rules to promote superior employee performance.
- Supervised and led employees to maintain productivity and customer service levels.
- Remained calm and professional in stressful circumstances and effectively diffused tense situation
Education
Associates - Pre Health Professions
Oxnard college
Oxnard, California08.2025
Skills
- Customer Service
- Alcohol Service & ID Verification
- Upselling & Suggestive Selling
- Cash Handling & POS Systems
- Multitasking in High-Pressure Environments
- Team Collaboration
- Positive attitude
- Adaptability & Quick Learning
- Bilingual: English & Spanish
Certification
BLS, CPR CERTIFICATION Mar 2024 - Present
Timeline
Shift Lead Manager
Jamba Juice
10.2021 - 09.2026
Lane Server
Bowlero
01.2015 - Current
Associates - Pre Health Professions
Oxnard college