JANETTE Valadez

Managed inbound and outbound calls to respond to new trips for drivers and resolve concerns. Managed details of completing drivers payroll every Friday. Assisted drivers with problem resolutions regarding their loads. Documented drivers daily trips, track their gas receipts on there daily fillups Answered incoming calls and assisted customers with questions. Advised customers on status of merchandise ETA arrival times.

My duties are to help customer filling applications if they need any type of assistance. We handle cash and debit card payments for customers also take care of any kind of billing or Moneygram money order transactions. Resolved customers' service or billing complaints by performing activities such as refunding money, and adjusting bills. Communicated with customers via phone, email, and helped customers navigate the company's website to apply online. Handled over 20 calls daily, adhering to scripts and ensuring effective call management. Customer Service Representative, Big Lots , Jan 2002 - Jul 2008, Laredo, TX Managed inbound and outbound calls to respond to inquiries and resolve concerns. Managed details of completing sales payments, refunds, and exchanges, including issuing store credit. Assisted associates with problem resolutions. Trained and developed new team members on customer service initiatives and operational procedures. Addressed customer questions and complaints while accurately documenting interactions. Issued refunds, merchandise exchanges, and price adjustments in compliance with company policies. Answered incoming calls and assisted customers with questions.

Customer Service Representative, Big Lots , Jan 2002 - Jul 2008, Laredo, TX Managed inbound and outbound calls to respond to inquiries and resolve concerns. Managed details of completing sales payments, refunds, and exchanges, including issuing store credit. Assisted associates with problem resolutions. Trained and developed new team members on customer service initiatives and operational procedures. Responded to customer questions and complaints and documented consumer communications. Issued refunds, merchandise exchanges, and price adjustments in compliance with company policies. Answered incoming calls and assisted customers with questions. Advised customers on status of merchandise ordered and arranged for pickup and delivery.