Janette Valderrama
Los Angeles,CA
Summary
Experienced in delivering exemplary customer service, with honed skills in working efficiently and effectively in fast-paced environments. Possesses a personable and professional demeanor, excels in time management, and thrives under pressure. Committed to providing welcoming service, ensuring that every customer receives the attention and care they deserve.
Overview
5
5
years of professional experience
Work History
Server, Bartender
Papa's and Beer
01.2020 - 06.2022
- Ensured customer satisfaction by accurately taking orders and crafting a diverse range of cocktails.
- Managed high-volume service during peak hours, skillfully multitasking between tables and the bar.
- Maintained a clean and organized bar area, consistently adhering to health and safety regulations.
Server
Connie and Ted's
03.2019 - 10.2019
- Provided detailed oyster descriptions, including origins and flavor profiles, along with suggested beverage pairings, to guests.
- Managed multiple tables, providing prompt attention to guests and delivering accurate and timely orders.
- Ensured service mise en place was impeccably set before food drops, maintaining high service and guest experience standards.
Server
Vespertine
02.2018 - 01.2019
- Provided prompt and knowledgeable service by addressing inquiries about the tasting menu, wine list, and restaurant architecture.
- Maintained immaculate and smooth service delivery, ensuring a consistently superior dining experience.
- Led the Chefs and kitchen servers in expediting, ensuring that all dishes were delivered promptly and accurately.
Server
Blue Daisy
01.2017 - 02.2018
- Utilized POS systems to efficiently process orders and manage billing, enhancing operational efficiency.
- Managed multiple tables with strong attention to detail, ensuring high-quality service and guest satisfaction.
- Trained new servers on service protocols and best practices.
Education
Associate of Science - Engineering And Mathematics
Los Angeles City College
Los Angeles, CA05.2025
Skills
- Customer Service Excellence
- Strong Work Ethic
- Bilingual (English/Spanish)
- Strong Multi-Tasking Skills
- Problem-Solving
- POS System Proficiency (Aloha, Micros, Toast)
Timeline
Server, Bartender
Papa's and Beer
01.2020 - 06.2022
Server
Connie and Ted's
03.2019 - 10.2019
Server
Vespertine
02.2018 - 01.2019
Server
Blue Daisy
01.2017 - 02.2018
Associate of Science - Engineering And Mathematics
Los Angeles City College
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