Janet Yvonne Padrones

Assisted staff and students with various tasks. Supported customers in preparing outgoing mail, packages, and acquiring postage supplies.

Documented closeout sales transactions and delivered comprehensive sales reports to management on a weekly basis.

Oversaw mail sorting activities to enhance operational efficiency. Coordinated team efforts in managing offloading carts. Guided carriers in resolving delivery-related questions.

Achieved efficient package processing by loading items into smart lockers and removing expired packages promptly. Collaborated with Quidient to rectify postage machine failures, maintaining operational efficiency. Resolved computer-related issues swiftly to sustain continuous workflow and support operations.

Conducted monthly evaluations of inventory levels and initiated orders for necessary supplies.

Oversaw communication management by promptly responding to emails from Eagle Post.

Ensured safety compliance in Eagle Post backroom and storage area by rigorously following established protocols.

Coordinated and prioritized multiple responsibilities during periods of reduced staffing to uphold operational effectiveness.

Facilitated rental application processing and mail forwarding. Assisted in closing out rental agreements and managing correspondence.

Ensured accurate sorting of mail by applying established protocols and procedures.

• Operated automated sorting equipment to enhance processing speed and accuracy.
• Sorted and organized incoming mail to ensure efficient distribution across departments.
• Collaborated with team members to streamline workflows and improve operational efficiency.
• Maintained accurate records of mail volumes and delivery schedules for reporting purposes.
• Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
• Scanned incoming pieces, logging and uploading information into mail-tracking system to support resolution of future inquiries.
• Supported postal service operations by performing additional tasks as needed, such as package handling or customer assistance.
• Improved overall workplace safety through proper handling of hazardous materials and packages.
• Ensured compliance with postal regulations by inspecting parcels and packages for proper labeling and postage requirements.
• Checked for correct postage and address on mail, packages and parcels to avoid sending to wrong recipient.
• Weighed letters and packages and calculated costs based on classification, weight, and destination.

Displayed excellent customer service when greeting Students, staff and customers.

Provided excellent customer service, addressing inquiries and resolving issues efficiently.

Handled multiple payment methods securely, minimizing discrepancies and potential losses.

Processed incoming and outgoing mail efficiently, ensuring timely delivery and adherence to protocols.

Labeled packages with clear, correct information to reduce mailing errors.

Checked parcels were securely sealed to eliminate losses.

Supported office staff by providing assistance with packaging, addressing, and shipping of outgoing items as needed.

Supported customer service efforts, addressing inquiries and concerns regarding mail delivery.

Operated postage meters, mail sealers and labeling machines. Upsold postal services like insurance and tracking.