Christen Officer
Texas City,TX
Summary
Dedicated site lead with extensive experience in laboratory operations. Skilled in inventory management and staff training, ensuring high standards of safety while delivering exceptional customer service and resolving issues efficiently. I know three different healthcare systems. I am skilled in phlebotomy for any ages. I love what I do and take it very seriously.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Site Lead
Quest Diagnostics
Webster, Texas
03.2025 - Current
- Coordinated daily site operations for efficient specimen collection and processing.
- Managed inventory of supplies and equipment for laboratory testing needs.
- Trained new staff on safety protocols and operational procedures.
- Collaborated with team members to streamline workflow processes effectively.
- Communicated effectively with patients regarding specimen collection procedures.
- Reported site issues promptly to management for resolution and improvement efforts.
- Identified customer service problems or complaints within the organization and developed solutions accordingly.
Clinical Laboratory Assistant Lead
Methodist Children's Hospital
San Antonio, Texas
03.2020 - 03.2025
- Prepared and processed specimens for laboratory testing and analysis.
- Implemented corrective action plans when needed to improve performance or processes.
- Ensured that all lab personnel followed established safety policies and procedures.
- Maintained accurate documentation of laboratory results and sample tracking.
- Trained new staff on laboratory procedures and best practices for specimen management.
- Communicated effectively with team members to streamline workflow in the lab setting.
- Ordered supplies to maintain adequate stock levels in the lab.
- Assisted laboratory personnel with specimen collection and processing.
Phlebotomist
St. Davids South Austin Medical Center
Austin, TX
05.2022 - 02.2023
- Collected blood samples using proper techniques and safety protocols.
- Assisted in training new phlebotomists on best practices and procedures.
- Collaborated with healthcare staff to ensure efficient sample processing.
- Verified patient information prior to specimen collection.
- Adhered to HIPAA guidelines regarding patient privacy.
- Collected specimens from pediatric, adult, geriatric, and special needs patients.
- Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
- Assisted in the training of new phlebotomists.
- Responded quickly and effectively to emergency situations.
- Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
Phlebotomist
St. David's North Austin Medical Center
Austin, TX
06.2018 - 01.2019
- Collected blood samples using proper techniques and safety protocols.
- Followed infection control guidelines to maintain a safe environment for patients.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Collected specimens from pediatric, adult, geriatric, and special needs patients.
- Provided excellent customer service while interacting with patients.
- Processed samples accurately and efficiently.
- Collaborated with laboratory personnel to resolve specimen issues.
- Demonstrated proficiency in using a variety of collection techniques and equipment.
- Counseled patients to ease fears, explain procedures, and enhance cooperation during blood draws.
- Used heel and finger stick methods to obtain blood from capillaries.
Education
Phlebotomy Technician - Phlebotomy
Texas School Of Phlebotomy
China Grove, TX03-2018
Luling High School
Luling, TX05-2015
Skills
- Specimen management
- Laboratory safety
- Sample processing
- Inventory control
- Team coordination
- Customer service
- Inventory management
- Staff training
- Attention to detail
- Staff training, development, and supervision
Certification
Phlebotomist Technician C-160846
Timeline
Site Lead
Quest Diagnostics
03.2025 - Current
Phlebotomist
St. Davids South Austin Medical Center
05.2022 - 02.2023
Clinical Laboratory Assistant Lead
Methodist Children's Hospital
03.2020 - 03.2025
Phlebotomist
St. David's North Austin Medical Center
06.2018 - 01.2019
Phlebotomy Technician - Phlebotomy
Texas School Of Phlebotomy
Luling High School