Summary
Overview
Work History
Education
Skills
Timeline
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Tracy Waul

Snellville,GA

Summary

Dynamic and accomplished healthcare professional with a proven track record in enhancing patient care through expert phlebotomy and meticulous specimen handling. Excelled in patient-focused care, ensuring comfort and accuracy in procedures. Skilled in EKG and HIPAA compliance, I significantly contributed to team training and process improvements, boosting efficiency and patient satisfaction.

Overview

19
19
years of professional experience

Work History

Site Lead

Quest Diagnostics
08.2024 - Current
  • Ensured efficient and accurate sample analysis.
  • Performed quality control tests on collected specimens.
  • Assisted in the training and mentoring of new phlebotomy staff.
  • Adhered to all healthcare regulations, including HIPAA and OSHA standards.
  • Identified best veins for intravenous lines and blood draws, avoiding unnecessary pokes.

Phlebotomist

Quest Diagnostics
04.2024 - 08.2024
  • Performed venipuncture and other blood collection procedures according to established standards.
  • Prepared and packaged specimens for courier transport.
  • Educated patients on specimen collection procedures and post-draw care
  • Maintained a clean, safe, and organized work environment.
  • Processed samples accurately and efficiently.

Patient Outreach Specialist

Prepmd
11.2021 - 02.2024
  • Monitored and troubleshot home monitoring systems for pacemakers, ICDs, and implantable loop recorders for Medtronic, Abbott, Biotronik, and Boston Scientific for connectivity status.
  • Provided excellent customer service by effectively communicating with patients, families, and residential staff on proper set up of device monitoring system and or assisted with sending remote transmissions to MD office.
  • Conducted qualitative analysis of records to verify accuracy, internal consistency and correlation of recorded data.
  • Assisted in training new remote monitoring technicians, as well as assisted patients remotely to set up new home monitoring systems.
  • Provided technical support for customers in resolving complex issues.

Cardiology Clinical Assistant

Complete Cardiology
09.2014 - 11.2021
  • Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
  • Explained treatment procedures and physicians' instructions.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Assisted back office patient processes to reduce office wait times.
  • Assessed, documented and monitored vital signs for patients within outpatient setting.
  • Performed EKGs and set up patients for cardiac stress test.

Phlebotomist

Northside Hospital
06.2011 - 11.2014
  • Obtaining blood samples from neonatal to geriatric patients via, capillary sticks or venipuncture
  • Transporting and accessioning specimens.
  • Ensured compliance with federal regulations governing laboratory procedures.
  • Followed all safety protocols when handling hazardous materials.
  • Maintained fully-stocked phlebotomy cart, carrier and station.
  • Collected specimens from pediatric, adult, geriatric, and special needs patients.
  • Assisted in the training of new phlebotomists.

Medical Assistant

Emory Healthcare
11.2012 - 09.2014
  • Responsible for overseeing the daily operations of the Cardiac Arrhythmia Clinic such as scheduling patients for routine home and office ICD and Pacemaker follows as well as triage patients and obtain medical history
  • Set up and instructed patients on 24 hour to 30 day cardiac monitoring
  • Educated patients on proper ICD and pacemaker functions as well as post care of newly implanted devices.
  • Prepared laboratory specimens for analysis and organized lab results for review by the physician.
  • Organized patient charts before each day's clinic sessions began.
  • Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.

Medical Assistant

Cardiovascular Specialist
11.2005 - 11.2012
  • Triage patients by obtaining vital signs and medical history
  • Refilled patient medications electronically
  • Perform EKG’s as well as set patients up for cardiac stress testing
  • Set up and instructed patients on 24 hour to 30 cardiac monitoring
  • Adjusted patient coumadin levels based on lab results.

Education

Some College (No Degree) - Medical Assisting/ Occupational Science

Centura College

Diploma -

Surrattsville High School

Phlebotomy Technologist -

National Phlebotomy Association
02-1996

Skills

  • Phlebotomy
  • Venipuncture Expertise
  • Specimen handling
  • EKG
  • CPR
  • Patient-Focused Care
  • Patient Scheduling
  • HIPAA Compliance
  • Data Entry
  • Medical Terminology
  • Vital Sign Monitors
  • Electronic Medical Records
  • Specimen Preparation
  • Infection Control

Timeline

Site Lead

Quest Diagnostics
08.2024 - Current

Phlebotomist

Quest Diagnostics
04.2024 - 08.2024

Patient Outreach Specialist

Prepmd
11.2021 - 02.2024

Cardiology Clinical Assistant

Complete Cardiology
09.2014 - 11.2021

Medical Assistant

Emory Healthcare
11.2012 - 09.2014

Phlebotomist

Northside Hospital
06.2011 - 11.2014

Medical Assistant

Cardiovascular Specialist
11.2005 - 11.2012

Diploma -

Surrattsville High School

Phlebotomy Technologist -

National Phlebotomy Association

Some College (No Degree) - Medical Assisting/ Occupational Science

Centura College

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Tracy Waul