Patti Frazee
Framingham,MA
Summary
Knowledgeable Certified Medical Assistant with exceptional background over 4+ years handling intensive clinical environments. Quality-driven and safety-oriented with excellent interpersonal and relationship-building abilities. Experienced in collaborating across disciplines to support patient needs and enhance care.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant & Clinical Site Lead
Adult & Pediatric Dermatology
Wellesley, MA
09.2020 - Current
- Prepared patients for the appointment based upon the diagnosis, procedure and or practice protocols.
- Performed proper pre-visit procedures under the direction of the physician or other health care provider prior to the patient’s visit (suture removal, dressing removal, blood draws).
- Maintained comprehensive electronic records by diligently scribing office visits for Providers. Recorded accurate history of Present Illness while also updating patient problem list, allergies, pharmacy information alongside medication list and relevant skin cancer medical background.
- Instructed and educated patients on post-surgical and cosmetic procedure aftercare.
- Performed proper dosing and mixing of medications such as Buffered Lidocaine, Kenalog, Sclerotherapy preparations, Botox-Cosmetic & Hyperhidrosis.
- Orders necessary supplies for office from approved vendors which includes; medical supplies, office supplies, cosmetic products and others.
- Responsible for implementation of policies in the workplace and referral management
- Worked with the Practice Manager to manage the office and assists with OSHA guidelines.
Medical Receptionist
Adult & Pediatric Dermatology
Wellesley, MA
09.2020 - 01.2021
- Greeted and checked in patients, updating patient information in computer system.
- Verified insurance coverage for appointments and collected co-payments as required.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Processed patients at the conclusion of their visit including, scheduling any additional follow up appointments, reviewed encounter sheet for correct charges while explaining all fees and patient financial responsibility
Hostess
Skybox 109
Natick, MA
05.2019 - 03.2020
- Greeted guests with an upbeat and positive attitude and engaged in personable conversation to address seating needs, using OpenTable to indicate empty and occupied tables
- Answered the phone to take delivery or pickup orders from callers
- Maintained an organized hostess station and restocked supplies
- Managed reservations received through telephone or online interfaces and coordinated seating for appropriate dates, times, and party counts
- Cleaned and sanitized tables, menus, and dining areas in accordance with company and industry standards, while also clearing tables at peak times to seat patrons more quickly.
Intern
Neurocare Center for Sleep
Newton, MA
08.2019 - 12.2019
- Manage the intake and distribution of referrals to ensure entry into the scheduling process
- Prioritized and managed multiple tasks and competing priorities in servicing requests from managers
- Managed telephone communications and message distribution effectively
- Contacted patients to confirm upcoming appointments
- Generated professional letters, spreadsheets, and emails as necessary for day-to-day operations.
Education
Bachelor of Science - Health Studies
Bridgewater State University
Bridgewater05.2020
Skills
- Phlebotomy
- EMR Systems: Epic, Centricity, Athena and EMA
- Experience administering injections
- Inventory and supply management
Certification
- Certificate for Blue Light Photodynamic Therapy Application, 02/2023
- Certified Clinical Medical Assistant (CCMA), 12/2021 - Present
- Certified Dermatology Tech (CDT), 03/2023
Timeline
Certified Medical Assistant & Clinical Site Lead
Adult & Pediatric Dermatology
09.2020 - Current
Medical Receptionist
Adult & Pediatric Dermatology
09.2020 - 01.2021
Intern
Neurocare Center for Sleep
08.2019 - 12.2019
Hostess
Skybox 109
05.2019 - 03.2020
Bachelor of Science - Health Studies
Bridgewater State University
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