Michelle Wilson
Indianapolis,IN
Summary
Certified Clinical Medical Assistant (CCMA) and Phlebotomy Team Lead guiding patient flow, staff onboarding, and daily department operations in fertility care. Coordinates vitals, ultrasound prep, and in-office procedures including SIS, ERA, and IUI while managing ordering and monthly schedules. Supports surgical scheduling and trains new hires to keep care moving smoothly for patients and clinical staff.
Overview
25
25
years of professional experience
Work History
Team lead Certified Clinical Medical Assistant (CCMA)/Team lead Phlebotomy
Midwest Fertility
Carmel, IN
06.2024 - Current
- Coordinate 60 patient intakes weekly to support ultrasound visits and procedure preparation.
- Interview and train new hires, building consistent onboarding for clinical support staff.
- Supervise medical assistants across day-to-day workflows and reinforce department standards.
- Prepare patients for ultrasounds by taking vital signs and placing them in the correct room.
- Assist with in-office fertility procedures, including SIS, ERA, and IUI support.
- Order medical supplies for the department and keep daily inventory needs moving.
CCMA/ Nurse Triage
BJC HealthCare
O'Fallon, MO
01.2008 - 06.2024
- Trained 4 new employees annually on clinical workflow, patient communication, and office procedures.
- Collected patient vital signs and supported physician procedures to keep visits moving efficiently.
- Handled nurse triage communications, relaying concerns promptly and routing patients to the appropriate clinical response.
- Scheduled patient appointments and coordinated follow-up needs with a steady focus on timeliness.
- Assisted front office and billing teams as needed, supporting smooth daily operations across departments.
- Managed pharmacy refill requests and patient paperwork with careful attention to accuracy and follow-through.
Medical Assistant Instructor
Allied college
St. Louis, MO
04.2005 - 06.2007
- Delivered instruction in anatomy, physiology, pharmacology, and clinical procedures to prepare students for medical assistant roles.
- Led hands-on laboratory practice using equipment to build confidence in practical clinical tasks.
- Facilitated interactive classroom activities that strengthened participation, retention, and applied learning.
- Supervised students during practical tasks, providing clear guidance and feedback as they developed clinical technique.
- Prepared students for internship transitions by supporting readiness, professionalism, and workplace expectations.
CCMA
Dr. Tj McCaffrey, M.D./ Dr. Daniel McNeive, M.D.
Hazelwood, MO
07.2001 - 08.2005
- Answered incoming calls promptly, directed patient questions, and routed messages to the appropriate clinical staff.
- Assisted with in-office procedures by preparing rooms, gathering supplies, and supporting the provider during patient care.
- Supported nurse triage by gathering patient concerns, relaying information accurately, and helping prioritize follow-up.
Education
Master of Science - Women’s health
Chamberlain College of Nursing
Indianapolis, IN05.2028
High School Diploma -
Continental Academy
Florida 05.2000
CCMA - CCMA
Midwest Institute
St Louis, MO05.2000
Skills
Patient intake coordination
Phlebotomy
Vital signs monitoring
Procedure room preparation
Electronic health record documentation
Team supervision
Staff training
Candidate interviewing
Schedule coordination
Medical supply ordering
Prior authorization
Referral coordination
ICD-10 coding
Timeline
Team lead Certified Clinical Medical Assistant (CCMA)/Team lead Phlebotomy
Midwest Fertility
06.2024 - Current
CCMA/ Nurse Triage
BJC HealthCare
01.2008 - 06.2024
Medical Assistant Instructor
Allied college
04.2005 - 06.2007
CCMA
Dr. Tj McCaffrey, M.D./ Dr. Daniel McNeive, M.D.
07.2001 - 08.2005
Master of Science - Women’s health
Chamberlain College of Nursing
High School Diploma -
Continental Academy
CCMA - CCMA
Midwest Institute