Janey Feller
Draper,UT
Summary
References | Available upon request
Overview
14
14
years of professional experience
Work History
CX Specialist
Gozney
08.2024 - 09.2025
- Collaborated with cross-functional teams to achieve project goals on time.
- Assisted in new training programs for staff, leading to higher employee retention rates and better overall performance.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Professional Organizer
Nice & Neat Homes
01.2023 - Current
- Simplified daily routines for families by creating user-friendly home organization systems that promoted orderliness.
- Transformed congested homes and workspaces into tidy, welcoming environments conducive to greater productivity levels.
- Established lasting relationships with clients, providing ongoing support and advice to maintain organized spaces longterm.
- Transformed chaotic environments into functional, aesthetically pleasing spaces through organizational expertise.
- Developed and implemented individual organization plans tailored to needs of each client. *
Model
Mccarty Talent Agency
06.2020 - Current
- Remained focused, motivated and professional throughout long shoots, commercials, and events; securing repeat bookings through my professionalism and versatility.
- Promoted products and services by posing for commercials, reading teleprompters as a spokeswoman, as well as photo shoots for dozens of companies.
- Collaborated effectively with fellow models, photographers, stylists, and makeup artists to create cohesive and successful projects.
- Represented companies and brands at conventions, the TED Conference, etc to promote products and services.
Sales Associate
1-800 Contacts
04.2012 - 08.2015
- Identified potential upsell opportunities through active listening and understanding client needs, maximizing profits for contact lens brands, Glasses.com and Hello Eyes- was chosen to be on the front line of helping open the glasses branch.
- Consistently ranked as a top performer within the sales department due to high conversion rates and excellent client reviews.
- Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Trained and coached sales team members on best practices for customer service and sales techniques.
Education
Utah State University
Logan, UtahSkills
- Quickbooks, Microsoft Suite (word/ excel)
- Soft Skills include:
- Fast Learner and Teachable
- Accepting of Feedback
- Relationship Builder
- People Person
- Passionate, Upbeat and Enthusiastic to improve self and systems
Timeline
CX Specialist
Gozney
08.2024 - 09.2025
Professional Organizer
Nice & Neat Homes
01.2023 - Current
Model
Mccarty Talent Agency
06.2020 - Current
Sales Associate
1-800 Contacts
04.2012 - 08.2015
Utah State University