Janey Volkwein
JET SERVICES
Dorchester,MA
5
years of professional experience
Mostly working as a Customer Service Representative supporting high-volume service at concession and retail counters. Streamlines order processing, stocking, and station setup to keep lines moving and locations ready for the next shift. Delivers clear customer support while handling fast-paced front-of-house tasks across busy environments. Works well with others and alone. Flexible schedule and hard work gaurenteed.
Work History
Customer Service Representative
2 Years 3 Months- Closed concession stations, ensuring cleanliness and stock for next event.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted customers with product knowledge, ensuring accurate information delivery.
- Handled customer complaints with professionalism, maintaining positive relationships.
- Collaborated with team members to streamline service processes and improve response times.
- Adapted quickly to changes in policies and procedures, ensuring compliance and accuracy.
- Trained new staff on customer service protocols and operational best practices.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Cashier and Customer Service Representative
1 Year 4 Months- Entry-level stock representative and quickly promoted to cashier.
- Cultivated strong customer service skills to enhance customer satisfaction and foster loyalty.
- Contributed to Harris Teeter's reputation for exceptional service by consistently delivering quality customer interactions.
- Processed transactions accurately using point-of-sale systems, ensuring efficient customer service.
- Assisted customers with product inquiries and provided recommendations to enhance shopping experience.
- Maintained cleanliness and organization of checkout area, promoting a positive store environment.
- Trained new staff on cash handling procedures and customer service best practices.
- Implemented strategies to reduce checkout wait times, improving overall customer satisfaction levels.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
Team Member
4 Months- Executed food preparation, delivered customer service, and ensured food safety compliance.
- Papa John's is a preeminent pizza company providing quality products at reasonable costs.
- Delivered exceptional customer service by efficiently processing orders and addressing inquiries.
- Operated kitchen equipment to prepare food items according to standardized recipes.
- Collaborated with team members to maintain a clean and organized workspace, ensuring safety compliance.
- Assisted in inventory management by restocking supplies and monitoring product freshness.
Education
B.S. - Criminal Justice
Expected June 2027
Diploma
Skills
Customer service
Cash handling
Point of sale systems
Sales transactions
Conflict resolution
Shift scheduling
Refund processing
Google and Microsoft suite of applications
Intermediate Spanish
Inventory control
Opening and closing procedures
Team supervision
Timeline
Customer Service Representative
JET SERVICES
05.2024 - CurrentRead More
Cashier and Customer Service Representative
HARRIS TEETER
10.2021 - 02.2023Read More
Team Member
PAPA JOHNS
06.2021 - 10.2021Read More
YORKTOWN HIGH SCHOOL
Diploma
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UNIVERSITY OF MASSACHUSETTS, BOSTON
B.S. from Criminal Justice
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