Summary
Overview
Work History
Education
Skills
Certification
Languages
Accomplishments
References
Education and Training
Timeline
Generic

Janeyda Maldonado

Kissimmee

Summary

Developed exceptional communication and problem-solving skills in remote work environment, ensuring high-quality customer service and support. Excel at managing multiple tasks and utilizing various computer systems to enhance productivity. Seeking to transition into new field, leveraging transferrable skills and commitment to team success.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Dental Assistant

Children and Teen Dental
12.2023 - 04.2025
  • Conducted dental cleanings and checked teeth for cracked fillings.
  • Ordered supplies necessary for daily operations of the practice.
  • Exposed dental diagnostic x-rays.
  • Documented patient records during procedures and added notes taken to treatment chart.
  • Passed instruments to dentist, gently sprayed water, suctioned fluids and mixed materials to support dentists during procedures.
  • Prepared patients by explaining scheduled treatments and potential side effects.
  • Educated patients on techniques to optimize oral hygiene, control plaque and protect teeth and gums.
  • Performed basic laboratory tasks, such as pouring impressions and trimming models.
  • Applied protective coating of fluoride to teeth during dental procedures.
  • Verified insurance coverage for each patient before appointment was scheduled.
  • Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
  • Checked with participants throughout procedures to help alleviate anxiety.
  • Instructed young patients on proper brushing techniques using visual aids such as charts or videos.

Dental Assistant

Dentist Of Nona
05.2023 - 10.2023
  • Instructed patients about postoperative instructions prescribed by their dentist.
  • Explained dental services and payment plans to help patients make informed decisions.
  • Exposed dental diagnostic x-rays.
  • Passed instruments to dentist, gently sprayed water, suctioned fluids and mixed materials to support dentists during procedures.
  • Responded promptly to requests from other staff members or dentists while maintaining a professional demeanor.
  • Built loyal patient following and retained return patients by providing empathetic and caring service.
  • Fabricated custom teeth impressions and temporary restorations for patients from given samples.
  • Assisted dentist in providing dental treatment to patients, including taking patient medical histories and vital signs.

Work From Home Customer

M.A.N Auto Collusion & Paint LLC
09.2022 - 05.2023
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Organized and detail-oriented with a strong work ethic.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Learned and adapted quickly to new technology and software applications.

Dental Assistant Extern

Dental Care Of Davenport
02.2023 - 04.2023
  • Took medical and dental history and recorded vital signs of patients.
  • Performed X-rays and dental charting.
  • Adhered to HIPAA regulations regarding confidentiality of patient information at all times.
  • Organized materials needed for each procedure according to the dentist's specifications.
  • Ensured that all dental equipment was functioning properly prior to use.
  • Documented patient records during procedures and added notes taken to treatment chart.
  • Greeted patients, scheduled appointments and managed patient records.
  • Took impressions of teeth for crowns or bridges.
  • Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
  • Operated suction devices during procedures to keep the mouth clear of saliva or debris.

Education

EFDA Expanded Functions Dental Assistant -

Concorde Career College
04-2023

High School Diploma -

Lake Nona High School
10-2020

Skills

  • HIPAA compliance
  • Dental radiography
  • Clinical support
  • Office administration duties
  • Inventory management
  • Cross-training capabilities
  • Patient record maintenance
  • Patient scheduling
  • Pediatric dental care
  • Electronic charting
  • Stress management techniques
  • Team collaboration abilities
  • Impression taking skills
  • Complex Problem-solving
  • Oral surgery
  • Treatment room setup
  • Instrument sterilization techniques
  • Chair-side support
  • Dental terminology
  • Dental staff assistance
  • Instrument selection
  • Infection control procedures
  • Patient counseling
  • Professionalism and etiquette
  • Disinfecting rooms and equipment
  • Oral hygiene education
  • Time Management
  • Phone etiquette
  • Goal oriented
  • Appointment scheduling
  • Billing management
  • Record preparation
  • File maintenance
  • Parts ordering
  • Customer service
  • Computer skills
  • Understanding customer needs
  • Calm and professional under pressure
  • Remote office availability
  • Microsoft office
  • Inbound call management
  • Call center operations
  • Following scripts
  • Multi-line phone talent
  • Product knowledge

Certification

  • CPR Certified

Languages

English
Native/ Bilingual
Spanish
Professional

Accomplishments

  • A/B Honor Roll
  • French Honor Society
  • Graduated ahead of my class
  • Trained dental assistants during internships and externships.

References

References available upon request.

Education and Training

other,other

Timeline

Dental Assistant

Children and Teen Dental
12.2023 - 04.2025

Dental Assistant

Dentist Of Nona
05.2023 - 10.2023

Dental Assistant Extern

Dental Care Of Davenport
02.2023 - 04.2023

Work From Home Customer

M.A.N Auto Collusion & Paint LLC
09.2022 - 05.2023

High School Diploma -

Lake Nona High School

EFDA Expanded Functions Dental Assistant -

Concorde Career College

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