Janfreissy Hernandez
New York,NY
Summary
High-energy and hardworking individual with 3+ years of experience in the service industry. Committed to highest quality of service, efficient at prioritizing and handling simultaneous tasks to promote positive experiences. Highly-motivated to take on new challenges.
Overview
12
12
years of professional experience
Work History
Cashier
Fine Fare Supermarket
New York, NY
10.2023 - Current
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
Lottery Attendant
Fine Fare Supermarket
New York, NY
10.2023 - Current
- Processed cash, credit card, debit card payments for lottery ticket purchases.
- Performed daily balancing of cash drawers after each shift.
Maintained a safe and secure environment by monitoring security cameras throughout the store.
Resolved customer complaints in a timely manner while maintaining a professional attitude.
Responded to customer inquiries about winning numbers and other game information. - Verified customers' age before selling lottery tickets.
Ensured lottery tickets and supplies were adequately stocked in the store.
Issued prize payouts up to $600 according to established procedures. - Assisted customers with selecting the right type of lottery ticket for their needs.
- Reported any suspicious activities or fraudulent attempts at purchasing lottery tickets.
Provided advice to customers on how to play various types of lottery games. - Collected money for games and provided customers with tokens, tickets, and correct change.
Restaurant Hostess
Gabriela's Restaurant & Tequila Bar
New York, NY
01.2015 - 12.2019
- Greeted customers and escorted them to their tables.
- Managed reservations, waitlists, and special requests for large parties.
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Adhered to all safety regulations set forth by the restaurant management team.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Litigation Legal Assistant
Justice Palace
San Francisco De Macoris, Dominican Republic
01.2014 - 12.2014
- Reviewed and organized case files, documents and legal materials.
- Drafted legal pleadings, motions and briefs for attorney review.
- Prepared discovery requests and responses.
- Assisted attorneys with trial preparation including witness interviews and deposition summaries.
- Performed document management tasks such as scanning, filing, copying and faxing of legal documents.
- Attended hearings in the courtroom to provide assistance to attorneys during litigation proceedings.
- Entered data into spreadsheets to track cases progress through the court system.
Security Officer
Las Americas International Airport
Santo Domingo , Republica Dominicana
02.2013 - 11.2013
- Checked for safety hazards and took corrective action when necessary.
- Responded to alarms and conducted investigations as required.
- Maintained accurate logs of all security related activities.
- Provided escorts for visitors as needed throughout the facility.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
Education
Some College (No Degree) - Law (Pre-Law)
Universidad Católica Nordestana
San Francisco De MacorisSkills
- Fluent in English and Spanish
- Customer service
- Excellent problem solver
- Guest Relations Management
- Quality Control
- Order Management
- Cash handling proficiency
- Reliability and punctuality
Timeline
Cashier
Fine Fare Supermarket
10.2023 - Current
Lottery Attendant
Fine Fare Supermarket
10.2023 - Current
Restaurant Hostess
Gabriela's Restaurant & Tequila Bar
01.2015 - 12.2019
Litigation Legal Assistant
Justice Palace
01.2014 - 12.2014
Security Officer
Las Americas International Airport
02.2013 - 11.2013
Some College (No Degree) - Law (Pre-Law)
Universidad Católica Nordestana
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