Jangmi Makin
Keizer,OR
Summary
My positive attitude and excellent customer service accomplished Field Revenue Agent for 25 years.
Overview
37
37
years of professional experience
Work History
Revenue Field Agent 3
Oregon Department Of Revenue
Salem, OR
08.1983 - 05.2020
Revenue Field Agent 3
Oregon Department Of Revenue
Salem, OR
04.1983 - 05.2020
- This position is in the Personal and Payroll Tax and Compliance Division of the Department of Revenue, which administers Oregon's Individual and Payroll tax program. Collect tax liabilities for all tax programs, secure delinquent tax returns, and resolve account maintenance problems on assigned accounts.
- I contact the taxpayer or representative, by phone or in person, to encourage payment before determining appropriate legal action.
- I set up, monitor, and enforce payment agreements based on financial information gathered in the field, by phone, or provided on completed financial statements of taxpayers.
- I generate notices, correspondence, and demands regarding delinquent taxes.
- I contact the taxpayer or representative by phone or in person to encourage payment before determining appropriate legal action. This may include locating and inventorying real and personal property assets, and determining the priority of existing liens.
- I initiate warrants and garnishments against assets (wages, bank accounts, real property, or other assets subject to garnishment) when appropriate.
- I coordinate collection actions with other agencies to set up payments, perform compliance checks, and share information to determine liability.
- I determine the account's collectibility and, when appropriate, take necessary action to recommend canceling the liability.
- I take last-resort collection action when necessary, per established processes and procedures. These actions could include till taps, license suspensions, contract suspensions, seizures, and any other agency-approved action.
Restaurant Waiter
Kkoki Korean BBQ
Salem, OR
08/30/20 - 07/20/24
- I complied with all health department regulations regarding food handling, storage, and sanitation standards.
- I explained menu options to guests, offered suggestions, and took orders for food and beverages.
- I processed cash payments accurately using a POS system and ensured the accuracy of changes given to customers.
- I resolved customer complaints politely, according to company policy.
- I provided exceptional service to the high volume of daily customers.
- I completed opening and closing checklists to ensure smooth restaurant operations and closed the day's cash and credit card transactions.
- I trained new employees to perform duties.
- I communicated with kitchen staff for orders, bussers to clean tables promptly for the customer's wait time, and dishwashers to keep up with clean dirty dishes and utensils.
Education
Business Communications
Chemeketa Community College
Salem, OR05-1982
Skills
- Investigative skills
- Decision-Making
- Bilingual (Korean)
- Organizational Skills
- Attention to Detail
- Time Management
- Effective Communication
- Customer Complaint Resolution
- Professional Demeanor
- Multitasking
- Teamwork and Collaboration
- Persuasive Negotiation
- Customer Relations
- Sales Reporting
Timeline
Revenue Field Agent 3
Oregon Department Of Revenue
08.1983 - 05.2020
Revenue Field Agent 3
Oregon Department Of Revenue
04.1983 - 05.2020
Restaurant Waiter
Kkoki Korean BBQ
08/30/20 - 07/20/24
Business Communications
Chemeketa Community College
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