Jani Flowers

• Managed a team of customer service representatives, consistently achieving performance targets and goals.
• Enhanced customer satisfaction by efficiently resolving complex issues and providing timely solutions.
• Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
• Engaged clients in person and over phone to answer questions and address complaints.
• Actively participated in interdepartmental projects aimed at improving overall organizational effectiveness.
• Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member.
• Established positive relationships with clients through regular follow-ups and personalized service offerings.

• Offered advice and assistance to customers, paying attention to special needs or wants.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Provided primary customer support to external customers.
• Responded to customer requests for products, services, and company information.
• Bill Collection

• Answered customer questions about products and services and helped locate merchandise
• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
• Prioritized helping customers over completing other routine tasks in store.
• Cashier duties

Inventory/stock

Supervise shift report directly to assistant manager

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.