Jania N. Allen
Fort Worth,TX
Summary
Proven Pharmacy Inventory Specialist with a successful history of optimizing supply chain coordination and delivering exceptional customer service at CVS Pharmacy. Adept at efficiently reconciling inventory and fostering a collaborative team environment. Specializes in streamlining operations and elevating satisfaction levels. Track record includes resolving discrepancies and effectively managing stock to ensure efficiency and accuracy, even in high-pressure environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Pharmacy Inventory Specialist
CVS Pharmacy
08.2017 - Current
- Coordinated delivery service for prescriptions.
- Managed various account reconciliations.
- Compiled reports, validated data integrity, and corrected inconsistencies for reliable documentation.
- Packaged products for distribution.
- Resolved shortages shortages and damages with thorough documentation and eective vendor relations
- Filled customer orders according to standard operating procedures
- Delivered exceptional customer service to bolster strong relationships and build positive experiences
- Inspected drug storage sites to monitor drug supply expiration and maintain proper supply levels
Customer Service Representative
Convergys
03.2015 - 11.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Sam's Club
09.2016 - 10.2017
- Maintained clean, organized and well stocked checkout areas
- Engaged with customers while completing cash register transactions
- Provided information to customers on products or services
- Assembled online order pick ups and loaded purchases in customer vehicles
Education
Certified Nursing Assistant - Nursing
Atrium School of Science
Charlotte, NC06.2024
Bachelor - Psychology
North Carolina A&T State University
Greensboro, NC05.2019
H.S Diploma -
Harding University High School
Charlotte, NC06.2015
Skills
- Supply chain coordination
- Stock control
- Medication storage
- Teamwork and collaboration
- Customer service
- Attention to detail
- Reliable and punctual
- Verbal and written communication
- Inventory reconciliation
- Inventory counts
- Discrepancy investigation
- Order fulfillment
Awards
Licensed Pharmacy Technician
Certification
- First Aid Certification - American Red Cross or American Heart Association.
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
Timeline
Pharmacy Inventory Specialist
CVS Pharmacy
08.2017 - Current
Customer Service Representative
Sam's Club
09.2016 - 10.2017
Customer Service Representative
Convergys
03.2015 - 11.2017
H.S Diploma -
Harding University High School
Certified Nursing Assistant - Nursing
Atrium School of Science
Bachelor - Psychology
North Carolina A&T State University