Jania Roberts
Columbia,United States
Summary
Energetic Program Assistant is knowledgeable about administrative support and logistics. Offering training, many years of hands-on experience, and eagerness to learn more about the field operations. Dedicated to supporting all program requirements.
Overview
7
7
years of professional experience
Work History
Child Youth Services Program Assistant
NAF (This is a federal job)
Columbia, United States
02.2021 - Current
- Served as a Child & Youth Program Assistant in a Child and Youth Services program and maintained control of accounts for the whereabouts and safety of children and youth.
- Meet the physical, social, emotional, and intellectual needs of each child. I observed the needs of individual children and youth.
- Assisted in the coordination of program activities and resources, including scheduling meetings, preparing materials, and providing administrative support.
Shift Lead
Marble Slab Creamery
Columbia, United States
06.2020 - 06.2023
- Monitored employee performance and provided feedback on areas for improvement.
- Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
- Assisted in the training of new employees.
- Performed opening and closing procedures, such as setting alarm systems and counting money.
- Reviewed daily sales reports and monitored financial performance metrics.
Head Hostess
1801 Grille
Columbia, United States
05.2022 - 12.2022
- Supervised a team of hostesses, ensuring all duties were completed promptly.
- Trained new staff on proper hosting procedures and policies.
- Maintained accurate records of reservations and wait times.
Crew Trainer
McDonald's
Columbia, United States
05.2019 - 03.2020
- Greeting customers, recommending food items, collecting payments, promoting special deals, operating various tools and equipment to prepare food, maintaining cleanliness, and ensuring quality control.
- Train new employees on the cash register, food prep, and how to take orders in the drive-thru window.
- Assisted management in developing strategies to improve customer service standards.
- Followed proper security procedures when handling money or sensitive information.
Food & Beverage Attendant
Palmetto Falls Water Park
Columbia, United States
06.2018 - 09.2018
- Provided exceptional customer service to guests, ensuring their satisfaction with food and beverages.
- Handled cashier duties, including accepting payments from customers, making changes, and balancing the cash drawer daily.
- Maintained a positive attitude towards coworkers and customers at all times.
Recreation Aid
Middle School and Teen Program (This is a federal job)
Fort Jackson, United States
06.2017 - 09.2017
- Managed cash collection from customers.
- Assisted with the organization of recreational activities and events.
- Conducted tours of facilities, explaining rules and regulations.
- Promoted community awareness by providing information on upcoming events or activities.
- Tracked attendance records for each program offered at the recreation center.
Education
BBA - Business Administration
Benedict College
Columbia, SC05-2027
Associate of Arts -
Spartanburg Methodist College
Spartanburg, SC09.2021
Skills
- Teamwork and Collaboration
- Mail and Email Campaigns
- Information Management
- Operations assistance
- Operations Support
- Administrative Support
- Community Outreach
- Lesson Planning
- Program Planning
- Powerpoint Presentations
- Team Development
- Conflict Resolution
- Time Management
- Identifying risks
References
- Pastor Vant, Accountant, Pastor, 803-465-0125
- Kelly Brooks, Dreher High School, Teacher/Coach, 803-357-9771
- Harriette McMillian, Veterans Administrative Hospital, Register Nurse, 803-445-6375
- Betty White, Supervisory Program Specialist, (843)781-5374
- Anatasia Hughes, Child & Youth Services Program Manager, (706)436-3043
Timeline
Head Hostess
1801 Grille
05.2022 - 12.2022
Child Youth Services Program Assistant
NAF (This is a federal job)
02.2021 - Current
Shift Lead
Marble Slab Creamery
06.2020 - 06.2023
Crew Trainer
McDonald's
05.2019 - 03.2020
Food & Beverage Attendant
Palmetto Falls Water Park
06.2018 - 09.2018
Recreation Aid
Middle School and Teen Program (This is a federal job)
06.2017 - 09.2017
BBA - Business Administration
Benedict College
Associate of Arts -
Spartanburg Methodist College