Jania Denise Farmer
Staten Island,NY
Summary
Experienced in medical and administrative roles, dedicated and compassionate Direct Support Professional. Strong background in providing essential care and support to individuals in need. Excels at fostering a positive and nurturing environment. Skilled in managing medical records, scheduling appointments, and coordinating with healthcare professionals for seamless operations. Committed to promoting well-being and independence of individuals, delivers exceptional care while adhering to industry regulations and best practices.
Overview
7
7
years of professional experience
Work History
Direct Support Professional
Catholic Charities
06.2024 - Current
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
Customer Service Representative
DELTA AIRLINES
10.2022 - 07.2024
- Effectively listening, making quality decisions and quickly identifying and owning customer issues while assessing customer needs and offering solutions and additional products
- Sell travel-related services, including car rentals and credit card vendor partner products
- Respond to customer concerns and resolve complex international ticketing issues.
Pharmacy Advocate
OPTUMRX
04.2022 - 01.2023
- Handle high call volumes assisting members with pharmacy related issues, refilling prescriptions, collecting copayments, and reaching out to providers office for prescriptions
- Going over patient deductibles, out of pocket cost and other benefit related information
- Helping patients navigate through online website/portal to access and update patient information.
Customer Service Representative
ANTHEM
08.2021 - 05.2022
- Answering 75-100 calls daily while navigating through 3 computer systems
- Guiding members and providers with their healthcare needs by explaining benefits, solving claims concerns, as well as helping find a doctors within network
- Provide great customer service and resolving any issues customers may have
- Focus on proactively resolving members and providers questions and concerns using computer-based resources to find the answer.
Program Manager/Administrative Assistant
NYC Health And Hospital
11.2019 - 08.2021
- Work for COVID-19 Testing site, testing clients for virus as well registering them into system
- Inputting insurance information and assisting clients with creating online accounts, billing, copays, faxing of sensitive information as well as other administrative duties
- Coordinating all resources in order to achieve project objectives.
Patient Care Coordinator
Mount Sinai Hospital
08.2020 - 04.2021
- Registering patient into system while verifying insurance using IDX and EPIC EMR system
- Going over and confirming patient eligibility and medical necessity
- Schedule appointments and answer phone system handling 75-150 calls daily
- Prepare medical records and scanning documents into EMR.
Youth Counselor
Heartshare St. Vincents
05.2017 - 11.2020
- Providing a homelike atmosphere by establishing relationship with each resident and focusing on their own positive development and growth
- Ensure schedule for residents are followed and supervising their daily activities, school and other programs are being attended, assist with providing medication, and monitor individual appointments
- Monitor each youths physical well-being and ensuring they have proper medical treatment, suitable clothing and adequate food
- Accompany and transport children to outside activities and appointments
- Complete AWOL, incident, medical and medication reports as well as report in log books for the group home.
Medical Receptionist
Performance Spine And Sports Medicine
08.2017 - 04.2019
- Management multi-line phone system answering 75-100 calls daily
- Operate EMR system using eClipse software to input patient information
- Schedule appointments, verify insurances as well as collecting copays
- Faxing, copying, as well as scheduling meetings and doctor visits for provider.
Education
Masters -
Metropolitan College of New York
New York, NY08.2021
Graduated Advanced Regents Diploma -
Petrides High School
06.2013
Skills
- IDX Software
- EClipse Software
- CPR/First Aid/BLS Certified
- EPIC
- EClinicalWorks
- Phlebotomist
- Microsoft Word
- Microsoft Excel
- Microsoft Powerpoint
- Program Management
- Multi-line Phone Systems
- Administrative Assisting
Timeline
Direct Support Professional
Catholic Charities
06.2024 - Current
Customer Service Representative
DELTA AIRLINES
10.2022 - 07.2024
Pharmacy Advocate
OPTUMRX
04.2022 - 01.2023
Customer Service Representative
ANTHEM
08.2021 - 05.2022
Patient Care Coordinator
Mount Sinai Hospital
08.2020 - 04.2021
Program Manager/Administrative Assistant
NYC Health And Hospital
11.2019 - 08.2021
Medical Receptionist
Performance Spine And Sports Medicine
08.2017 - 04.2019
Youth Counselor
Heartshare St. Vincents
05.2017 - 11.2020
Masters -
Metropolitan College of New York
Graduated Advanced Regents Diploma -
Petrides High School
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