Ja'Niah Lake
Warren
Summary
Dynamic professional with extensive experience at the Detroit Health Department, excelling in case management and client assessment. Proven ability to enhance client satisfaction through effective conflict resolution and interpersonal skills. Adept at coordinating resources and developing action plans, ensuring clients receive optimal support and services.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Clinical Research Navigator
Wayne Health
Detroit
08.2025 - Current
- Facilitated patient navigation through healthcare resources and services to enhance access and support.
- Supported patients in accessing healthcare services and resources at Wayne Health to improve their care journey.
- Conducted intake assessments with new clients to determine eligibility for services and develop appropriate action plans.
- Recorded client interactions and maintained compliance with clinical study policies to ensure data integrity.
- Performed follow-up visits with former clients to assess their continued success post-intervention.
Lead Advocate
Detroit Health Department
Detroit
08.2024 - 08.2025
- Advised clients on tailored resources to meet their specific needs.
- Coordinated with other agencies to ensure proper referrals for clients seeking additional resources.
- Developed reports on client progress and outcomes to inform management decisions.
- Participated in regular team meetings to discuss program development and operational strategies.
- Maintained accurate records of all client contacts in accordance with agency policies.
Front Desk Clerk
Ascension
Auburn Hills
07.2024 - 09.2024
- Greeted and assisted guests upon arrival, creating a welcoming atmosphere and ensuring a smooth check-in experience.
- Managed guest check-ins and check-outs efficiently.
- Handled phone inquiries, delivering accurate information about hotel services and enhancing guest knowledge.
- Resolved guest complaints and ensured satisfaction with services.
Sales Associate
Nordstrom
Troy
08.2021 - 12.2025
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Cultivated new client relationships through active engagement with potential customers to showcase product benefits.
- Enhanced customer satisfaction by delivering exceptional service, promptly addressing concerns, and creating a welcoming store environment.
- Ensured accurate inventory records to maintain adequate stock levels and prevent out-of-stock situations affecting customer satisfaction.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Customer Service Cashier
Nordstrom Rack
Troy
11.2020 - 08.2021
- Improved customer satisfaction by efficiently processing transactions and resolving inquiries.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Handled returns and exchanges with care, following store policies to enhance customer satisfaction.
- Ensured clean, organized workspace to create a welcoming environment for customers.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
Education
Bachelor of Science - Public Health
Wayne State University
Detroit, MI05-2024
High School Diploma -
Cass Technical High School
Detroit, MI06-2019
Associate of Science - Liberal Arts And General Studies
Wayne County Community College
Detroit, MI06-2018
Skills
- Patient Engagement
- Case management
- Client assessment
- Computer Proficiency
- Adaptability
- Dependable
- Conflict resolution
- Interpersonal skills
Certification
Community Health Worker
Timeline
Clinical Research Navigator
Wayne Health
08.2025 - Current
Lead Advocate
Detroit Health Department
08.2024 - 08.2025
Front Desk Clerk
Ascension
07.2024 - 09.2024
Sales Associate
Nordstrom
08.2021 - 12.2025
Customer Service Cashier
Nordstrom Rack
11.2020 - 08.2021
Bachelor of Science - Public Health
Wayne State University
High School Diploma -
Cass Technical High School
Associate of Science - Liberal Arts And General Studies
Wayne County Community College