Janica Bradford

• Prepares income tax return forms for individuals and small businesses: Reviews financial records, such as prior tax return forms, income statements, and documentation of expenditures to determine forms needed to prepare return
• Designed spreadsheets to track income sources, deductions, and tax credits for comprehensive financial review. Detailed income sources, deductions, credits, estimated payments.
• Offered expert guidance on financial decisions to help clients optimize their tax strategies. on financial decisions related to taxes.

• Coached call center team members to enhance customer service skills and improve overall service quality.
• Developed call scripts and operational documents to streamline communication with customers.
• Updated knowledge of products, services, policies, and procedures to ensure accurate information delivery to customers.

• Drafted letters and communicated payment options to clients, ensuring clarity and understanding.
• Developed relationships with clients through regular communication via phone, email, or other methods of communication.
• Facilitated communication between management and frontline workers.

• Patrolling and monitoring the school's grounds, parking lots, and buildings to identify and report violations of school policy or the law
• Responded to alarms and conducted investigations.
• Welcomed staff, guests, vendors, and contractors at facility entrance to ensure proper access and security.

• Ensuring buildings, valuables or people are safe and secure
• Patrolling, securing and monitoring premises, sometimes with the aid during the pandemic
• Checked for safety hazards and took corrective action when necessary.
• Responsible for Ad-hoc support for our operations

• Sorting and entering invoices providing financial, administrative and clerical support to the organization to complete payments and control expenses by receiving payments, plus processing, verifying and reconciling invoices.
• Answered inquiries from internal departments regarding accounts payable status.
• Managed multiple projects simultaneously while meeting deadlines consistently.

• Managed payroll input processes in the LSM system.
• Facilitated problem resolution, audited overtime, explained variances, corrected payroll discrepancies, and reconciled daily payroll hours with contracted hours
• Assist with billing and receivables
• Performed general receptionist duties including copying, faxing, and mail routing to support office operations
• Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.

• Assisted general management in executing store operations
• Key management jobs functions include hiring and training new associates, setting work schedules, and motivating employees
• Customer care duties include assisting customers on the sales floor, answering questions, and resolving customer complaints, also drive sales goals, monitor inventory, and enforce company loss prevention policies
• Improved customer satisfaction by effectively managing labor resources.

180 hours of clinicals

(Compounding Pharmacy Solution)