Janice Alcaraz
Palm Desert,CA
Summary
Education professional with UC Riverside Bachelor’s degrees in English and Political Science. Program leader experience with Think Together, delivering youth support through structured communication, student engagement, and classroom management. Server experience strengthened multitasking, clear communication with diverse individuals, and rapid problem-solving in fast-paced settings.
Overview
1
1
Language
5
5
years of professional experience
Work History
Server
Foxy's Kitchen and Bar
Rancho Mirage, California
05.2024 - Current
- Welcomed guests at Foxy's Kitchen and Bar with friendly, attentive service.
- Resolved guest concerns through calm communication and effective service recovery to maintain satisfaction.
- Facilitated server training on guest service standards and dining room procedures to enhance team performance.
Server
The Cheesecake Factory
Rancho Mirage, California
07.2022 - 10.2024
- Provided attentive customer service to create positive guest experiences. to enhance guest satisfaction.
- Guided guest inquiries with menu and product expertise, enhancing service quality.
- Trained new servers on menu knowledge, guest service standards, and POS procedures.
After-School Program Leader
Think Together, Inc
Desert Hot Springs, California
05.2021 - 06.2022
- Supervised student conduct during after-school activities, recess, and dismissal to promote a safe and engaging environment.
- Managed behavior through positive guidance and adherence to program standards, fostering a supportive atmosphere.
- Tracked attendance and controlled student release to ensure safety and compliance with program protocols.
Education
Bachelor of Arts - English
University of California, Riverside
Riverside, CA03-2021
Bachelor of Arts - Political Science
University of California, Riverside
Riverside, CA03-2021
Skills
- Service recovery
- Team collaboration
- Communication skills
- Conflict resolution
- Relationship building
- Positive attitude
Languages
Spanish
Native/ Bilingual
Timeline
Server
Foxy's Kitchen and Bar
05.2024 - Current
Server
The Cheesecake Factory
07.2022 - 10.2024
After-School Program Leader
Think Together, Inc
05.2021 - 06.2022
Bachelor of Arts - English
University of California, Riverside
Bachelor of Arts - Political Science
University of California, Riverside