Janice Avery
Customer Service Representative
Canal Winchester,OH
Summary
Dynamic and goal-oriented professional with extensive experience at the US Department of Treasury, excelling in customer relationship management and data entry. Demonstrated empathy and patience while resolving taxpayer inquiries, ensuring compliance and satisfaction. Proven ability to manage high-pressure situations while maintaining accuracy and efficiency in service delivery.
Knowledgeable customer service professional with solid foundation in customer interaction and problem resolution. Adept at managing high-volume inquiries while ensuring customer satisfaction. Demonstrated ability in conflict resolution and effective communication.
Overview
14
14
years of professional experience
Work History
Telephone Contact Representative
US Department of Treasury, Internal Revenue Service
Jacksonville, Florida
06.2024 - 09.2025
- Assisted taxpayers with inquiries regarding tax regulations and filing processes.
- Processed individual and business tax returns, ensuring compliance with federal guidelines.
- Resolved discrepancies in taxpayer accounts through detailed analysis and communication.
- Utilized IRS databases to retrieve and update taxpayer information efficiently.
- Managed a high volume (60-75) of inbound calls daily, maintaining composure under pressure while providing top-notch service to clients.
Receptionist/Cashier
Southern Automotive Group
Norfolk, VA
02.2022 - 12.2022
- Managed front desk operations, ensuring timely and efficient customer service.
- Coordinated appointment scheduling for multiple departments, enhancing overall workflow.
- Assisted in maintaining accurate records of incoming and outgoing communications.
- Implemented organizational systems for office supplies, improving inventory management.
- Managed front desk operations, ensuring efficient guest check-in and appointment scheduling.
Service Cashier
Serra Chevrolet of Southfield
Southfield, Michigan
11.2011 - 08.2021
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balances and performed daily reconciliations.
- Delivered exceptional customer service, addressing inquiries and resolving issues promptly.
- Assisted in training new staff on cash handling procedures and operational policies.
Education
Some College (No Degree) - Microsoft Office User Specialist
Wayne County Community College
Detroit, MI 05.2001 -
Skills
Goal oriented
Empathy and patience
Data entry proficiency
Assertiveness
Customer relationship management
Timeline
Telephone Contact Representative
US Department of Treasury, Internal Revenue Service
06.2024 - 09.2025
Receptionist/Cashier
Southern Automotive Group
02.2022 - 12.2022
Service Cashier
Serra Chevrolet of Southfield
11.2011 - 08.2021
Some College (No Degree) - Microsoft Office User Specialist
Wayne County Community College
05.2001 -