Janice Bartell
Customer Care/ Scheduler/ Call Center Operator
Florence,SC
Summary
Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills.
Coordinated Scheduler driven to optimize procedures and improve productivity. Knowledgeable about calendar management and documentation. Bringing [Number] years of experience in administration and customer service.
Overview
35
35
years of professional experience
Work History
Scheduler
McLeod Regional Medical Center
Florence, SC
06.2001 - 08.2022
- Updated reports and daily logs for management use and permanent files.
- Collaborated with senior management to develop long-term plans for future projects.
- Eliminated process discrepancies, implementing continuous improvements for scheduling procedures.
- Assisted organizational efforts by filing, entering data and answering phones.
- Communicated schedule changes effectively throughout the organization when necessary.
- Scheduled and confirmed appointments.
- Entered information into system to update status reports.
- Answered phones and routed voicemails to respective employees.
- Handled incoming calls and directed callers to appropriate department or employee.
- Coordinated with other departments regarding resources needed for specific projects.
- Maintained positive working relationship with fellow staff and management.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Completed day-to-day duties accurately and efficiently.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Human Services Assistant
Florence County Disability and Special Needs
Florence, SC
04.2000 - 04.2022
- Reminded patients to take prescribed medications or nutritional supplements.
- Analyzed numerical and narrative data from automated system to interpret eligibility determinations.
- Helped individuals address disabilities and put together career plans.
- Provided emotional support to individuals dealing with challenging situations or difficult times.
- Participated in staff meetings and ongoing trainings designed to enhance professional development.
- Conducted home visits to assess the needs of clients.
- Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
- Served as an advocate for clients when interacting with outside agencies or institutions.
- Encouraged healthy behaviors through education on nutrition and exercise habits.
- Maintained accurate records and documented client data in company databases.
- Monitored vital signs including temperature, pulse rate, respiration rate, and blood pressure of patients.
- Assessed clients' physical condition and referred them to appropriate resources for further treatment if needed.
- Guided clients through transition to independent living within community.
- Performed routine household tasks such as laundry, light housekeeping, grocery shopping, and meal preparation for elderly or disabled clients.
Child Development Evening Charge Person
McLeod Regional Medical Center
Florence, SC
02.1997 - 06.2001
- Understood and followed oral and written directions.
- Maintained updated knowledge through continuing education and advanced training.
- Answered [Number] calls per shift to assist with customer questions and concerns.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Completed day-to-day duties accurately and efficiently.
- Recognized by management for providing exceptional customer service.
- Planned and completed group projects, working smoothly with others.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Leveraged [Software] skills to input and compile data gathered from various sources.
- Provided excellent care of children ages 6weeks, to 12 years of age.
- In charge of doing the PRN(Part time ) schedule.
- On call
- In charge of ordering snacks,plates,cups spoons,forks for the running of the center.
- Transporter had to drive the bus to pick up school age children,and bring back to child development center until parent(s) get off work.
- Maintain the domestic duties of preparing the center for its daily services.
- Making sure all time,staff, and children has been calculated at the end of the day.
Children's Counselor
Chrysalis Center Alcohol and Drug Women Center
Florence, SC
06.1996 - 06.1999
- Engaged with youth in recreational, treatment-focused and educational activities to encourage growth and interpersonal skill development.
- Encouraged positive behavior modification through reinforcement techniques.
- Developed strategies for improving communication between family members.
- Monitored and cared for youth in carefully controlled environment to promote safety.
- Interviewed clients individually and in groups to assess situations, capabilities and problems.
- Analyzed data from psychological tests and surveys conducted by other professionals.
- Built trust and rapport with victims of violent crimes by remaining calm and compassionate in variety of situations.
- Supervised youth group members to maintain organized and safe environment.
- Worked with care team to assess client needs and discuss collaborative treatment efforts.
- Provided individual counseling to children, adolescents and their families.
- Taught parenting skills to the addict mother.
- Became a Resident Care Specialist to be able to interact with both the mother and children.
- Provided guidance on appropriate coping skills for managing stressors.
- Managed parent support groups addressing topics such as positive discipline and parenting styles.
- Facilitated parental workshops and classes to provide support to children in achieving school and academic success.
Child Development Worker
Mcleod Regional Medical Child Development Center
Florence, SC
03.1988 - 06.1996
- Used job-related software to compose or prepare correspondence, case notes and technical reports
- Developed and implemented activities to stimulate physical, mental and social development of children.
- Collaborated with state agencies and benefits coordinators to develop individualized plans for each case.
- Participated in professional development opportunities related to early childhood education.
- Performed assessments to check intellectual, behavioral, and environmental well-being.
- Monitored children's progress and maintained records of their development.
- Supported teachers in classroom management techniques such as discipline strategies.
- Created and implemented developmentally-appropriate instructional and activity plans to promote learning.
- Organized playtime activities for groups of children, such as games, arts and crafts, music, sports, storytelling.
- Worked with care team to assess client needs and discuss collaborative treatment efforts.
Teacher for Preschool Special Need Children
Florence County Disability and Special Needs
Florence, SC
06.1987 - 03.1988
- Differentiated instruction according to student skill level.
- Provided individualized instruction to meet the needs of all students.
- Created lesson plans and chose supporting materials to promote positive learning experiences.
- Managed student behavior in classroom by establishing and enforcing rules and procedures.
- Introduced and encouraged debate-style classroom setting to increase student active participation and critical thinking.
- Monitored student behavior in classrooms, hallways, cafeteria, playgrounds.
- Supervised students throughout day, both in classroom and outside during breaks.
- Supported English Language Learners by providing additional resources tailored towards their specific needs.
- Established and enforced rules for behavior and procedures to maintain order among students.
- Collaborated with colleagues to plan lessons that integrate various subject areas into a cohesive unit of study.
- Participated in workshops, trainings and conferences to improve educational skills.
- Maintained a safe and orderly learning environment for all students.
- Incorporated instructional best practices such as differentiated instruction into lesson plans.
- Encouraged critical thinking skills and problem-solving strategies among students.
- Received recognition for contributions to innovative concepts in classroom instruction.
Education
Associate of Science - Human Services
Florence Darlington Technical College
Florence, SC05.1987
Skills
- Document Management
- Critical Thinking
- Attention to Detail
- Computer Skills
- Problem-Solving
- Telephone Etiquette
- Data Entry
- Client Relations
- Patient Scheduling
- Strong Work Ethic
- Customer Service
- Medical Terminology
- Insurance Verification
- Effective Multitasking
- Materials Management
- Microsoft Office Suite
- Documentation Proficiency
- Patient Registration
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The real test is not whether you avoid this failure, because you won’t. It’s whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Barack Obama
Timeline
Scheduler
McLeod Regional Medical Center
06.2001 - 08.2022
Human Services Assistant
Florence County Disability and Special Needs
04.2000 - 04.2022
Child Development Evening Charge Person
McLeod Regional Medical Center
02.1997 - 06.2001
Children's Counselor
Chrysalis Center Alcohol and Drug Women Center
06.1996 - 06.1999
Child Development Worker
Mcleod Regional Medical Child Development Center
03.1988 - 06.1996
Teacher for Preschool Special Need Children
Florence County Disability and Special Needs
06.1987 - 03.1988
Associate of Science - Human Services
Florence Darlington Technical College
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