Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Janice Boyce

Loomis,CA

Summary

Dynamic sales and customer service representative with extensive experience in customer relationship management and sales skill.

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.

Overview

17
17
years of professional experience

Work History

Sales/Customer Service Representative

Glaxo Smith Kline
Loomis, CA
03.1998 - 05.2015
  • Maintained detailed records of customer interactions and transactions.
  • Provided product information and recommendations to clients.
  • Trained new staff on customer service protocols and systems.
  • Provided excellent customer service to resolve customer complaints in a timely manner.

Education

MBA -

Notre Dame, Calif
Belmont, CA

Skills

  • Customer relationship management
  • Problem solving
  • Effective communication
  • Customer service
  • Adaptability
  • Calm demeanor
  • High-energy attitude
  • Verbal and written communication

Affiliations

CASA Volunteer- Placer County

Timeline

Sales/Customer Service Representative

Glaxo Smith Kline
03.1998 - 05.2015

MBA -

Notre Dame, Calif
Janice Boyce