Janice Clark
Milton,FL
Summary
Detail-oriented Medical Assistant skilled in vital sign assessment, electronic health records, and patient education. Committed to enhancing patient care and streamlining medical office procedures.
Overview
37
37
years of professional experience
Work History
Medical Assistant
Santa Rosa Medical Group Neurology
Milton, FL
01.2024 - Current
- Assisted physicians during patient examinations and procedures in neurology department.
- Conducted preliminary assessments by measuring vital signs and recording medical histories.
- Measured vital signs and took medical histories to prepare patients for examination.
- Educated patients on treatment plans and medication instructions to enhance understanding and adherence.
- Educated patients about medications, procedures and physician's instructions.
- Coordinated follow-up appointments and referrals to optimize patient care and continuity of treatment.
- Maintained accurate electronic health records to ensure continuity of care and compliance with healthcare standards.
- Collaborated with healthcare team to enhance patient care quality and service delivery.
- Prepared examination rooms and ensured availability of necessary medical supplies.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Organized patient charts before each day's clinic sessions began.
- Contributed to team meetings by sharing insights and discussing strategies for workflow improvement. to improve workflows and contribute to improving patient population outcomes.
- Managed inventory of medical supplies by ordering necessary items for the department; maintained inventory logs and restocked exam rooms when needed.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Collected, labeled and stored laboratory specimens properly prior to testing.
Customer Service Representative
Santa Rosa Medical Group Neurology
Milton, Florida
07.2016 - Current
- before assuming medical assistant position, held role of customer service representative in same neurology office
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Resolved customer complaints promptly and efficiently.
- Developed strong customer relationships to encourage repeat business.
- Built strong customer relationships through personalized assistance and support, enhancing overall patient experience.
- Collaborated with other departments to resolve complex problems, delivering tailored solutions that addressed specific customer needs.
- Handled sensitive information while ensuring patient confidentiality at all times.
- Trained new staff on customer service protocols and office software systems.
- Assisted patients with scheduling appointments and managing their medical records.
- Collaborated with medical staff to ensure smooth patient flow and care coordination.
- Provided support in processing insurance claims and verifying coverage details.
- Ensured accuracy of patient information in electronic health record systems to support effective care delivery.
- Educated patients on office policies, procedures, and available services offered.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Collected deposits or payments and arranged for billing.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Surgery Scheduler
Santa Rosa Medical Center
Milton, Florida
03.2015 - 02.2016
- Scheduled surgical procedures for multiple specialties across the medical facility.
- Coordinated with medical staff to ensure patient availability and readiness for surgical procedures.
- Managed physician schedules to optimize operating room usage effectively.
- Scheduled surgeries based on physician availability and patient needs. according to physician volume and maintained prompt turnaround times.
- Created and managed surgical schedules for multiple surgeons.
- Coordinated with patients, staff, and physicians to ensure accurate scheduling of surgeries.
- Ensured that all required documents were obtained prior to scheduled procedures.
- Maintained accurate records of surgeries and patient information in electronic systems.
- Streamlined scheduling processes, improving workflow efficiency within the department.
- Collaborated with physicians, supervisors, and colleagues to establish strong working relationships that facilitated effective scheduling.
- Assisted doctors in resolving any conflicts related to surgery times or delays due to unforeseen circumstances.
- Coordinated work processes and routed paperwork to appropriate physicians and staff members.
- Adhered to HIPAA guidelines when handling confidential information.
Patient Care Technician
Santa Rosa Medical Center
Milton, FL
10.2012 - 03.2015
- Conducted vital sign assessments and reported changes to medical staff.
- Assisted nursing staff with patient monitoring and care tasks.
- Provided direct patient care and assistance to healthcare team members.
- Collaborated with healthcare teams to ensure efficient patient care delivery.
- Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
- Maintained accurate patient records and updated electronic health systems.
- Assisted in preparing patients for examinations and treatments, including vital signs monitoring.
- Ensured compliance with safety protocols and infection control measures.
- Assisted with patient admissions, discharges and transfers.
- Notified senior staff of patient emergencies to optimize outcomes.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
In-Home Child Caregiver
Clark Family Child Care Home
Pace, FL
06.2001 - 10.2012
- Provided nurturing care for children in a safe home environment.
- Created engaging activities that enhanced children's learning and fostered creativity.
- Facilitated emotional and social development in children, promoting empathy and positive self-concepts.
- Ensured physical and emotional well-being of children through activities such as reading, playing games and outdoor play.
- Applied behavior management strategies that cultivated positive interactions among children.
- Instructed children about proper behavior such as sharing toys with others.
- Communicated effectively with parents about child's progress and needs.
- Monitored children's play activities to verify their safety.
- Established daily routines to ensure safety and consistency in care provided.
- Maintained a clean, organized, and child-friendly living space for safety.
- Prepared nutritious meals and snacks tailored to individual dietary needs.
- Prepared meals according to dietary requirements of each child.
- Attended workshops or seminars regarding childcare topics such as nutrition, first aid and CPR training.
- Responded promptly to any medical emergencies involving the children in my care. behavioral changes in the children I cared for and reported them immediately to parents.
- Observed children's interactions during playtime to ensure safety and promote social skills.
- Taught children how to complete basic crafts such as paintings, drawings and decorations.
- Provided nurturing and appropriate environment for children of various ages.
Daycare Worker
A Touch of Love Children's Center
Milton, FL
01.1990 - 03.2001
- Organized educational games and creative activities to stimulate learning.
- Engaged children in creative play activities such as art projects, music time, story time.
- Instructed young children in basic educational concepts such as numbers, shapes, colors, letters.
- Read aloud and played alphabet games to encourage early literacy.
- Collaborated with team members to develop age-appropriate lesson plans.
- Developed age-appropriate curriculums to meet the individual needs of each child.
- Monitored children's interactions to promote social skills and conflict resolution.
- Reinforced positive behavior through targeted praise and encouragement to support children's social development.
- Enforced rules to teach good manners and maintain a safe environment.
- Enforced all health and safety standards set forth by state regulations for daycare facilities.
- Supervised daily activities for children in a nurturing environment.
- Observed children's play activities to ensure their safety and engagement. to ensure safety.
- Assisted children with personal care tasks, including toileting and handwashing.
- Organized and maintained a safe, clean, and developmentally appropriate environment for children.
- Communicated with parents regarding child development and behavior to foster collaborative relationships.
- Communicated with parents about daily activities and any concerning behaviors.
- Established good relationships with families through open communication about their child's progress.
- Ensured proper supervision of all activities including outdoor playtime.
Education
Medical Assistant
American Allied Health
Remote08-2025
High School Diploma -
Pace High School
Pace, FL06-1989
Skills
- Vital sign assessment
- Electronic health records
- Patient education
- Medical office procedures
- Inventory management
- Patient advocacy
Timeline
Medical Assistant
Santa Rosa Medical Group Neurology
01.2024 - Current
Customer Service Representative
Santa Rosa Medical Group Neurology
07.2016 - Current
Surgery Scheduler
Santa Rosa Medical Center
03.2015 - 02.2016
Patient Care Technician
Santa Rosa Medical Center
10.2012 - 03.2015
In-Home Child Caregiver
Clark Family Child Care Home
06.2001 - 10.2012
Daycare Worker
A Touch of Love Children's Center
01.1990 - 03.2001
Medical Assistant
American Allied Health
High School Diploma -
Pace High School