Janice E Cosentino
Tampa,FL
Summary
Professional retail worker with solid experience and readiness for this role. Adept at handling transactions, providing exceptional customer service, and maintaining clean and organized workspace. Strong focus on teamwork and adapting to changing needs to achieve results. Reliable, efficient, and capable of building positive customer relationships.
Overview
15
15
years of professional experience
Work History
Cashier /Retail Sales Associate
Lowe's
10.2021 - 05.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
GUEST SERVICES FOR VIP CLIENTELE
LIVE NATION - SPAC
04.2018 - 09.2021
- Setting up / Break down of our VIP area. Welcoming and Assisting our VIP guest in anything they needed to make their concert experience an amazing one. Answering questions about the venue and where certain things are located and our services we offer. Helping guest find their seats and getting them anything they needed during the show.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
SALES ASSOCIATE
TJX - WILTON MALL
10.2018 - 02.2019
- Assisting all customers with finding items throughout the store, updating pricing on items and sale items, cashier and cash handling when needed. Processing Exchanges and Returns. Upselling when necessary and beneficial to the customer. Price adjustments. Helping with Inventory, and Restocking shelves at the end of the evening. Meeting individual and store goals.
SEASONAL SALES ASSOCIATE
OAKLEY - CROSSGATES
06.2014 - 01.2016
- Assisting all customers with any information they needed about the glasses and the technology that goes in to each style. Cashier and cash handling when needed. Processing Exchanges and Returns. Upselling when necessary and beneficial to the customer. Price adjustments. Helping with Inventory, and Restocking shelves at the end of the evening. Cleaning duties to be ready for business the next day. Meeting individual and store goals.
SALES ASSOCIATE
OAKLEY VAULT - ORLANDO PRIME OUTLET
09.2009 - 09.2010
- Assisting all customers with any information they needed about the glasses and the technology that goes in to each style. Cashier and cash handling when needed. Processing Exchanges and Returns. Upselling when necessary and beneficial to the customer. Price adjustments. Helping with Inventory, and Restocking shelves at the end of the evening. Cleaning duties to be ready for business the next day. Meeting individual and store goals.
Education
CASAC-T -
A.C.C.A.
Albany, NY01.2009
Sociology
State University at Albany
Albany, NY01.1996
Associates of Arts degree - undefined
Fulton Montgomery Community College
Johnstown, NY01.1994
Skills
- High Energy, hands on professional, with a successful track record of accomplishments Excellent Communication skills, as well as an Active listener
- Customer service
- Cash handling
- Team collaboration
- Written and verbal communication
- Professionalism and courtesy
Employee of the month
Employee of the month October 2023
Timeline
Cashier /Retail Sales Associate
Lowe's
10.2021 - 05.2024
SALES ASSOCIATE
TJX - WILTON MALL
10.2018 - 02.2019
GUEST SERVICES FOR VIP CLIENTELE
LIVE NATION - SPAC
04.2018 - 09.2021
SEASONAL SALES ASSOCIATE
OAKLEY - CROSSGATES
06.2014 - 01.2016
SALES ASSOCIATE
OAKLEY VAULT - ORLANDO PRIME OUTLET
09.2009 - 09.2010
Sociology
State University at Albany
Associates of Arts degree - undefined
Fulton Montgomery Community College
CASAC-T -
A.C.C.A.
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