Janice Garcia

• Educated patients on conditions and assisted with struggles or questions concerning treatment, potential outcomes and prognosis.
• Managed sensitive patient information with utmost confidentiality according to HIPAA regulations and organizational guidelines.
• Communicated with insurance companies and negotiated to secure payment for medical treatment.
• Developed comprehensive care plans to address individual patient needs and support optimal health outcomes.
• Managed complex caseloads, prioritizing time-sensitive tasks and maintaining a high standard of care for all patients.
• Streamlined appointment scheduling for increased patient access to care.
• Ensured compliance with healthcare regulations through meticulous documentation and record-keeping efforts.

• Responsible for completing all registrations of patients arriving for procedures and admissions
• I collect and verify demographic and insurance information so that the patient can be accurately identified and billed for their services
• I interview, register and pre-register patients in Main admitting, L&D and Outpatient Radiology on EPIC
• Maintained accurate records by updating patient demographics, insurance, and financial information.
• Supported hospital compliance efforts by adhering to HIPAA guidelines and maintaining the confidentiality of patient information.

• Prepare and service food in a snack bar and food service program, maintain food service areas, facilities, and equipment in a clean and sanitary condition
• Lift and transport Quantities of food
• Follow food preparation requirements in a timely manner
• Understand and carry out verbal and written instructions from superiors and peers
• Work in a strong team dynamic with my peers
• Adhered to safe work practices, food safety regulations, and corporate guidelines.

• Educated and Coached my child to better prepare for school and life
• Self-motivated, with a strong sense of personal responsibility.

• Support field service technicians daily by managing and effectively routing work
• Ability to troubleshoot cable, internet and phone issues for technicians on site
• Efficiently prepare technicians daily routes
• Drive field productivity through efficient call handling and support
• Assist in training new hires on the phones & troubleshooting work orders
• Manage the ETD tool
• Monitored and reported Quality Assurance issues for the sales department

• Receive, record and effectively managed requests for ambulance assistance/transport from various sources
• Responsible for triaging fire calls, using Emergency Medical Dispatch procedures, assign the calls to appropriate field units, and directing units to proper location to manage the System Status Plan
• Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.

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