Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
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JANICE HAMILTON

Seattle,WA

Summary

Enthusiastic Group Home Manager proudly offering over 7 years' experience in assisting residents with personal and daily needs while remaining compassionate and respectful. Energetic professional known for having great communication and organizational skills. Knowledgeable in all federal and state regulations and laws related to group homes.

Overview

11
11
years of professional experience

Work History

Night Audit Manager

Redmond Inn
Redmond, WA
12.2020 - Current
  • Performed nightly audit functions in a timely manner to ensure accuracy in reports.
  • Monitored and maintained accurate records of all transactions, including cash, credit cards and room charges.
  • Verified that all safety protocols were followed throughout the night shift.
  • Responded promptly to guest inquiries regarding reservations or other matters related to their stay at the hotel.
  • Resolved customer complaints in a professional manner.

Front Office Manager

Springhill Suites By Marriott
Seattle, Washington
02.2017 - 12.2020
  • Recruited, trained and developed administrative team to support corporate growth and objectives.
  • Provided leadership to ensure that all Front Office team members are delivering excellent customer service.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Responsible for managing the daily operations of the front office, including greeting guests, answering phone calls and emails.
  • Conducted staff performance evaluations to monitor progress and individual skills.
  • Resolved customer complaints promptly and efficiently while maintaining a professional demeanor at all times.

Residential House Manager

Champion Services
Southlake, TX
05.2013 - 09.2015
  • Monitored and provided residents with assistance for bathing, dressing and other basic hygiene needs.
  • Assisted 8 residents by educating individuals on life and social skills, daily hygiene and nutrition.
  • Performed daily assessments of client behavior changes or physical health status.
  • Organized recreational activities such as field trips or social events for residents in order to enhance their well-being.
  • Conducted initial assessment of clients' needs and determined appropriate services for them.
  • Provided crisis management interventions as needed to address behavioral issues in a timely manner.

Group Home Manager

United Bible Fellowship Ministries
Waco, TX
03.2013 - 12.2013
  • Supervised staff training and development by acting as role model and instructing staff on how to appropriately interact with residents.
  • Initiated positive relationships with residents, staff and other individuals by being respectful, actively listening, and asking appropriate questions.
  • Performed daily assessments of client behavior changes or physical health status.
  • Ensured that all necessary safety protocols were followed while providing care in the home environment.
  • Organized proper transportation for clients to and from appointments, educational and extracurricular activities.

Education

Some College (No Degree) -

Washington State University
Pullman, WA

Some College (No Degree) -

Texas Southern University
Houston, TX

Skills

  • Exemplary Communication Skills
  • Emergency Preparedness
  • Activity Planning
  • Medication Management
  • Safety Monitoring
  • Policy and Procedure Implementation
  • Crisis Management

Affiliations

i love to perform and entertain in diverse populations.

Accomplishments

  • My previous job i was awarded for several months employee of the month, which led to employee of the quarter and the grand prize employee of the year. I love working with others. This is my true compassion!

Timeline

Night Audit Manager

Redmond Inn
12.2020 - Current

Front Office Manager

Springhill Suites By Marriott
02.2017 - 12.2020

Residential House Manager

Champion Services
05.2013 - 09.2015

Group Home Manager

United Bible Fellowship Ministries
03.2013 - 12.2013

Some College (No Degree) -

Washington State University

Some College (No Degree) -

Texas Southern University

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JANICE HAMILTON