Michelle Quinn
Las Vegas,NV
Summary
Accepting challenges that improve production and mature my notable skills. I take pride in ensuring that tasks assigned to me are completed to the utmost satisfactory level. I achieve my goals with reliability, professionalism, friendliness, and punctuality.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Night Audit Manager
The Westin Las Vegas Hotel & Spa
Las Vegas, Nevada
04.2025 - Current
- Managed nightly operations and ensured accurate financial reporting.
- Implemented procedures for handling end-of-day reports and reconciliations.
- Provided training and guidance to new hires on proper night audit procedures.
- Maintained an organized filing system for easy retrieval of documents related to night audit functions.
- Resolved guest inquiries and complaints with professionalism and efficiency.
Privacy Analyst
MGM Resorts International
Las Vegas, US
03.2023 - 05.2024
- Complete all data privacy requests to anonymize PII, in compliance with all enacted global and state privacy laws.
- Managed documentation for policies, procedures, processes, and standards to ensure compliance and clarity.
- Maintained comprehensive records of data collected during analysis to facilitate compliance and reporting.
- Set specific goals for projects to measure progress and evaluate end results.
Hotel Operations Manager
The Signature At Mgm Grand
Las Vegas, US
04.2021 - 03.2023
- Led front desk team of 60 agents to ensure high standards of customer service and operational efficiency.
- Worked closely with all departments to ensure smooth overall hotel operations.
- Maintained accurate records of guest feedback and satisfaction surveys.
- Mentored newly hired employees on company programs to facilitate effective onboarding and integration.
- Established committee focused on enhancing workplace morale and employee engagement.
- Able to give and take constructive criticism to ensure all tasks assigned to me and my team are completed to the utmost satisfaction.
Hotel Front Desk Agent
The Signature At Mgm Grand
Las Vegas, NV
03.2015 - 04.2021
- Assisted guests with seamless hotel check-in and check-out process.
- Managed reservations and room assignments, ensuring accuracy and efficiency.
- Processed cash and credit card transactions accurately and efficiently.
- Maintained the cleanliness and organization of the front desk area.
Education
High school diploma -
Desert Pines High School
Las Vegas, NV05-2009
Skills
- Auditing procedures
- Data Analysis
- Process improvement
- Microsoft Excel
- OPERA
- Cognos
- Data analysis
- Training development
- Document management
- Time management
- Team building
- Motivational skills
- Effective communication
- Recognition
Certification
- Data Mapping and Automation 06/01/23
- Cookie consent 05/01/23
- Privacy Rights and Automation 04/01/23
Timeline
Night Audit Manager
The Westin Las Vegas Hotel & Spa
04.2025 - Current
Privacy Analyst
MGM Resorts International
03.2023 - 05.2024
Hotel Operations Manager
The Signature At Mgm Grand
04.2021 - 03.2023
Hotel Front Desk Agent
The Signature At Mgm Grand
03.2015 - 04.2021
High school diploma -
Desert Pines High School