Janice Hiatt
New Port Richey,FL
Summary
Results-driven Sales Associate known for productivity and efficient task completion. Specialize in customer relationship management, product knowledge, and persuasive communication. Excel in active listening, problem-solving, and adaptability to meet diverse client needs and drive sales success.
Overview
13
13
years of professional experience
Work History
Family Service Advisor
Grace Memorial Gardens &Funeral Home
Hudson , FL
02.2025 - Current
- Assist families in preneed funeral and cemetery arrangements alongside at need cemetery services.
- Collaborate with multiple ALF and Independent Living facilities to establish a seamless co-referral network
- Confirm completion of all required documents for cemetery burials while ensuring families' needs and wishes are addressed before and on day of burial/placement.
- Consistently surpass sales quotas in cemetery and funeral sales while attaining highest sales average recognition multiple times.
Certified Pre Arrangement Advisor
Neptune Society
Palm Harbor, Florida
05.2022 - Current
- Assisted customers in selecting appropriate products based on their individual needs through home and virtual appointments.
- Achieved repeat business and referrals through personalized services while booking new business via warm lead phone appointments.
- Developed forecasting plans for territory to determine quarterly sales goal attainment.
- Conducted sales presentations, demonstrating product features and benefits to potential customers at various ALF’s , senior communities and Hospice employee meetings
- Consistently maintain top 100 national advisors in my company selling over 800k in cremations and related products my first year and increasing my sales over 100k each year .
Regional Optical Manager
Perich Eye Center
New Port Richey , FL
01.2013 - 05.2022
- Managed regional operations including inventory control, staffing levels, logistics, customer service , budget control and insurance contract negotiations for several Ophthalmology practice owned opticals.
- Identified new business opportunities through market research and industry trends.
- Improved individual location efficiency through effective leadership restructure.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Increased overall team sales 60% the first year and maintained a yearly 20-30% yearly sales growth through effective frame selection, staffing ,marketing and knowledgeable insurance selections.
Education
Associate of Science - Opticianry
Hillsborough Community College
Tampa, FLSkills
Florida Licensed Optician since 2012
Pre Need Funeral Sales License since 2022
0224 Pre Need Insurance License since 2024
Timeline
Family Service Advisor
Grace Memorial Gardens &Funeral Home
02.2025 - Current
Certified Pre Arrangement Advisor
Neptune Society
05.2022 - Current
Regional Optical Manager
Perich Eye Center
01.2013 - 05.2022
Associate of Science - Opticianry
Hillsborough Community College
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