Janice Hill
Bow,WA
Summary
Skilled professional with hands-on experience in customer support and office management. Brings strong organizational and problem-solving skills, along with a proactive approach to tasks. Known for adaptability, creativity, and a results-oriented mindset. Committed to providing quality customer service and cross-functional support to further advance organizational goals.
Overview
10
10
years of professional experience
Work History
Customer Support Lead Supervisor
MiLa/XCJ Corp
01.2022 - 06.2025
- Led a 12-person customer support team with regular coaching, performance reviews, and development plans to raise service standards and team productivity.
- Owned escalation management for complex cases, ensuring timely resolution and preservation of key customer relationships.
- Designed and implemented training programs to boost team skills and service quality.
- Cultivated a positive team culture by providing ongoing mentorship, resulting in enhanced morale and improved performance metrics across the support team.
- Streamlined customer issue resolution processes, leading to reduced escalations.
- Collected data on customer feedback trends and generated reports to identify areas for improvement, implementing changes that yielded substantial gains in service quality.
- Partnered with Production, Operations, and Quality Assurance to resolve systemic issues and streamline cross-functional workflows.
Office Manager/Bookkeeper
Law Office of Sean D. McKee
01.2020 - 12.2021
- Managed financial records, ensuring accuracy and compliance with QuickBooks and Clio.
- Processed payroll and filed quarterly taxes.
- Maintained precise records of accounts receivable and payable, fostering transparency and trust with vendors and clients alike.
- Handled sensitive documents with care, ensuring client confidentiality.
- Provided essential support to team members by answering the phones, updating calendars, and keeping the office clean, promoting a positive work environment and enhancing overall team productivity.
Consignment Intake/Retail Sales/Beauty Products Tagger
Labels Women’s Consignment
12.2018 - 02.2020
- Managed consignment intake in a fast-paced setting, maintaining organization for 45,000+ client accounts.
- Developed pricing for new products, boosting sales for company and consignors.
- Executed tasks with precision, ensuring detailed account management and product intake.
- Streamlined consignment processes, improving efficiency and client satisfaction.
- Assisted in on-boarding and training new hires, providing guidance on store procedures and customer service best practices.
- Maintained an organized and clean consignment intake area, supporting merchandising tasks.
Special Events + Trivia Host/Bartender
Boscoe’s
06.2017 - 11.2018
- Complied with WSLCB Rules & Regulations with professionalism through strict adherence to ID verification and alcohol intake limits.
- Increased traffic and sales by hosting unique events and original trivia nights, engaging a diverse customer base.
- Promoted and advertised special events in the community and on social media platforms.
- Entrusted with opening and closing the bar independently.
- Maintained a clean, organized bar and restocked as needed.
Cosmetology Instructor
The Beauty Institute
02.2015 - 05.2017
- Taught both professional and personal development in relation to building a successful business.
- Regularly attended continuing education classes to improve skills and teaching methods.
- Delivered engaging classroom instruction on various cosmetology topics, fostering a positive learning environment.
- Provided guidance on client consultation techniques to help students understand customer needs.
- Evaluated student performance and provided constructive feedback for improvement.
- Collaborated with colleagues to develop creative teaching strategies and lesson plans.
- Coordinated field trips to local salons and trade shows to share industry experiences.
Education
Cosmetology Instructor
TONI&GUY Hairdressing Academy
Bellingham, WA07-2015
English
Daytona State College
Daytona Beach, FL04-2012
Cosmetology
International Academy
South Daytona, FL09-2006
Skills
- Microsoft Office
- QuickBooks Online
- Slack
- Cross-functional Collaboration
- Data Entry
- Critical Thinking
- Scheduling
- Google Workspace
- Filing
- Administrative support
Timeline
Customer Support Lead Supervisor
MiLa/XCJ Corp
01.2022 - 06.2025
Office Manager/Bookkeeper
Law Office of Sean D. McKee
01.2020 - 12.2021
Consignment Intake/Retail Sales/Beauty Products Tagger
Labels Women’s Consignment
12.2018 - 02.2020
Special Events + Trivia Host/Bartender
Boscoe’s
06.2017 - 11.2018
Cosmetology Instructor
The Beauty Institute
02.2015 - 05.2017
English
Daytona State College
Cosmetology
International Academy
Cosmetology Instructor
TONI&GUY Hairdressing Academy