Janice Houle
Worcester,MA
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Hardworking and passionate job seeker with strong organizational skills. Able to maintain full-time position that offers professional challenges utilizing interpersonal skills and excellent time management.
Overview
30
30
years of professional experience
Work History
Restaurant Owner
Self-employeed
10.2012 - 07.2024
- Managed payroll, daily deposits, and cost controls.
- Supervised daily restaurant operations, ensuring smooth workflow and timely resolution of any issues that arose.
- Set employee schedules, delegated work, and monitored food quality and service performance.
- Ensured compliance with all health department regulations, maintaining a safe environment for both employees and patrons alike.
- Established strong vendor relationships for the consistent sourcing of fresh ingredients at competitive prices.
Passenger Service Agent (Seasonal)
G2 Secured Staff
12.2023 - 04.2024
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
- Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
Server
W Cafe & Restaurant
02.1994 - 10.2012
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Education
High School Diploma -
Doherty Memorial High School
Worcester, MA06.1983
Skills
- Multitasking Abilities
- Critical Thinking
- Attention to Detail
- Friendly, Positive Attitude
Timeline
Passenger Service Agent (Seasonal)
G2 Secured Staff
12.2023 - 04.2024
Restaurant Owner
Self-employeed
10.2012 - 07.2024
Server
W Cafe & Restaurant
02.1994 - 10.2012
High School Diploma -
Doherty Memorial High School