Janice Joseph
Storm Lake,IA
Summary
I am a warm and kind person. I can also put people at ease with a my conversational skills as I am a great listener and a wonderful advisor. I am able to keep calm under pressure and did I mention I am a fast learner? I work really well when I have an organized schedule, but that does not mean that I cannot work with a sudden spring (so to say) of additional work.
Overview
6
6
years of professional experience
Work History
Production Worker
Tyson Foods
Storm Lake, IA
03.2020 - Current
- Moved items between machines, conveyors and transport equipment to meet production needs.
- Analyzed work orders to determine type and quantity of materials needed for each production batch.
- Sorted and packaged products to prepare for processing or shipment.
- Worked at fast and steady pace to meet production goals.
- Accomplished production goals by working with speed and accuracy.
- Boxed, labeled and moved items to keep production lines moving swiftly.
- Diligently maintained safety and quality standards.
- Wrapped items, placed in boxes and added proper labeling to prepare for shipment.
- Used hand and power tools to perform operational and routine tasks.
Server
Sakura Japanese Steakhouse
Amarillo, TX
06.2019 - 05.2020
- Greeted customers, answered questions and recommended specials to increase profits.
- Operated POS terminals to input orders, split bills and calculate totals.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Addressed complaints to kitchen staff and served replacement items.
- Trained new employees on restaurant procedures and plating techniques.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Cleaned tables and chairs to prepare dining area for next customers.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Presented menus to patrons to answer questions about offered items and make suitable recommendations.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Recorded meal selections and transactions in microsystem to deliver prompt service.
- Provided exceptional service to high volume of daily customers.
- Cleared table and bussed dishes to allow for quick setups.
- Maintained accuracy while handling payments, giving change and printing receipts to customers.
- Stocked server areas with supplies before, during and after shifts.
- Set up dining room to meet hospitality and service standards.
- Resolved customer concerns with friendly and knowledgeable service.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
- Developed strong and lasting resident relationships.
- Greeted newly seated guests promptly, filled water glasses and brought bread to table.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
- Implemented sanitary food handling, holding and service protocols.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Documented food orders and ran items to guest tables in dining room.
- Set up tables and counters to prepare dining and serving areas.
- Reset tables between guests, refilled condiments and wiped down surfaces.
- Completed final preparations of dishes and quickly delivered items to customers.
- Relayed orders and special requests to cooks.
- Took orders, calculated charges, issued table checks and collected payments from customers.
- Handled special customer requests for separate checks and menu substitutions.
- Provided timely checks on guest needs and brought requests.
- Calculated accurate bill amounts and processed cash and credit card payments.
- Restocked tables, wait staff areas and order staging areas.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Prepared salads, appetizers and garnishes to assist kitchen staff.
- Discussed dining menu information to aid in decision process for senior residents.
- Increased beverage sales with food and drink pairing suggestions to suit unique customer preferences.
- Collected tickets and followed proper cash-handling procedures.
- Recorded patron's meal optons, identifying dietary needs or special requests to correctly transmit orders.
- Brewed coffee and distributed to guests.
- Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.
- Helped customers select menu items by suggesting courses, explaining specials and answering food preparation questions.
- Reviewed daily specials, menu changes and service specifications.
- Informed customers about specials, upselling additional food and drink items.
- Presented food and beverages to guests at tables.
- Retrieved prepared orders from kitchen areas and promptly delivered to guests.
- Cross-trained as host and helped with tasks such as greeting diners and escorting guests.
- Presented menus to patrons to answer questions about menu items and make recommendations.
- Monitored inventory to provide needed supplies to servers and bartenders.
- Relayed orders to service bar and kitchen via point-of-sale register system.
- Refilled drinks and checked with diners to meet specific needs.
- Practiced safety and loss prevention procedures, adhering to universal precautions and infection control guidelines.
- Communicated effectively with patrons, took orders and made item recommendations.
- Monitored dining rooms for safety and customer needs.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Suggested additional items to customers to increase restaurant sales.
- Welcomed incoming patrons and seated at optimal locations based on individual preferences and server balancing requirements.
- Set [Number] tables for [Type] meals to prepare for over [Number] daily diners and reset tables after customers left.
- Checked identification to verify minimum age requirements for consumption of alcoholic beverages.
- Presented menus to patrons, answered questions about menu items and made recommendations.
- Observed eating patterns of residents to record proper nutrition during meal times.
- Made reservations for guests up to [Number] days in advance.
Education
High School Diploma -
Madolenihmw High School
Pohnpei, FSM05.2016
Skills
- Loading and unloading protocols
- Documentation ability
- Assembly procedures
- Product assembly
- Effective Customer Upselling
- Basic math
- Food Safety Understanding
- Check Payment Processing
- Point of Sale (POS) System Operations
- Price Memorization
- Workflow Coordination
- Customer Service and Rapport
- Communication
- Basic computer skills
- Teamwork
- Fluency in English
Timeline
Production Worker
Tyson Foods
03.2020 - Current
Server
Sakura Japanese Steakhouse
06.2019 - 05.2020
High School Diploma -
Madolenihmw High School