Janice KAMA
Shelby Township,MI
Summary
Strong organizational and negotiation skills Credit/Collections professional with sound analytical and people skills; charismatic, highly experienced in the reduction of delinquencies, negotiations, and the implementation of procedures/policies. Progressively succeeded in reducing office and business costs, increasing revenues, while improving customer relations, maintaining healthy business relationships managed 5 reports/collectors
Results-driven collections professional adept at managing overdue accounts and implementing effective collection strategies. Proven track record of reducing delinquency through strategic communication and negotiation. Known for collaboration and flexibility, ensuring team success and adaptability to changing needs while maintaining high standards.
Overview
21
21
years of professional experience
Work History
Collections Specialist
Hassig Companies
10.2024 - Current
- Boosted overall collection efforts through building strong relationships with clients that fostered trust and open communication lines.
- Cultivated a professional demeanor when dealing with difficult customers, displaying empathy while remaining assertive in achieving desired outcomes.
- Reduced delinquency rates by implementing effective collection strategies and maintaining consistent follow-up procedures.
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt
- Optimized account prioritization by analyzing customer data, enabling more targeted and effective collection efforts.
- Enhanced customer trust and retention with empathetic and solution-focused interactions.
- Reduced outstanding accounts receivables, utilizing advanced negotiation and persuasion skills.
- Negotiated to collect balance in full.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
Credit / Collection Consultant
Lipari Foods
01.2022 - 01.2023
- Managing 35 states
- Contacting customers
- Approving / Denying deliveries
- Discussing accounts with sales and upper management
- Review for outside Collections
- Manage billing discrepancies
- Initiate billing credits, voids and discounts
- Optimized account prioritization by analyzing customer data, enabling more targeted and effective collection efforts.
- Enhanced customer trust and retention with empathetic and solution-focused interactions.
- Reduced outstanding accounts receivables, utilizing advanced negotiation and persuasion skills.
- Established strong working relationships with key stakeholders such as attorneys, court representatives, and other industry professionals.
Credit/Collections Manager
Campbell Foundry Group
04.2004 - 03.2018
- Worked Remotely for 13 years
- Performed the approval of new customer credit or the denial of new credit
- Reviewed Experian Business (Individual or Com
- Iron Castings and Materials
- Facilitated open communication channels between various departments involved in the credit process, promoting a collaborative approach towards managing accounts receivable effectively.
- Developed strong relationships with customers, fostering open communication to resolve payment issues promptly.
- Developed tailored repayment plans for clients facing financial hardship, enabling successful account resolution while preserving positive business relationships.
- Improved cash flow by negotiating favorable payment terms with clients experiencing financial difficulties.
- Achieved successful resolutions for complex collection cases by working closely with legal counsel when necessary.
- Collaborated with sales and finance teams to ensure proper credit extension and minimize risk exposure.
- Reduced delinquency rates through consistent monitoring and follow-up on overdue accounts.
Education
High School Diploma -
Regina
Harper Woods, MINo Degree - Business Mgm't
MCCC
Clinton Township, MISkills
- Relationship building
- Conflict resolution techniques
- Strong negotiation skills
- Account monitoring
- Microsoft office
Timeline
Collections Specialist
Hassig Companies
10.2024 - Current
Credit / Collection Consultant
Lipari Foods
01.2022 - 01.2023
Credit/Collections Manager
Campbell Foundry Group
04.2004 - 03.2018
High School Diploma -
Regina
No Degree - Business Mgm't
MCCC
Computer Skills
Salesforce, QuickBooks, AirTable, AS400, ERP and Oracle
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