Janice Kelley
Baltimore,MD
Summary
Adaptable and skilled professional with a background in customer service and logistics. Recognized for resolving customer inquiries efficiently and maintaining accurate records, contributing to improved team performance and customer loyalty.
Overview
6
6
years of professional experience
Work History
Picker
Amazon
04.2025 - Current
- Operates handheld scanners to accurately track inventory movements and ensure precise order fulfillment.
- Collaborates with team members to maintain efficient workflow and optimize picking processes.
- Adheres to safety protocols while navigating warehouse environment, ensuring personal and team safety.
- Manages time effectively to meet daily productivity goals in fast-paced warehouse setting.
- Utilizes warehouse management systems for real-time inventory tracking and reporting discrepancies.
- Works fast to meet assigned daily picking quotas.
- Pulls orders quickly to maintain demanding productivity goals.
- Manages pick floor of 36 automatic stations, staffs pick floor & clears line & station jams.
Flex Driver
Amazon
03.2023 - 04.2025
- Managed navigation and route optimization for efficient deliveries.
- Adhered to safety protocols and compliance regulations consistently.
- Handled packages responsibly, reducing instances of damage or loss during transit.
- Increased customer satisfaction with timely deliveries and accurate package handling.
- Followed all company policies and procedures, maintaining a strong record of compliance with Flex Driver standards.
- Adapted quickly to changes in delivery routes or assignments, demonstrating flexibility in meeting business needs.
- Managed time effectively to maximize the number of packages delivered per shift.
- Prioritized urgent delivery requests to ensure time-sensitive packages arrived as expected without compromising regular deliveries'' timeliness.
Customer Service Representative
Johns Hopkins Community Physicians
01.2023 - 04.2025
- Maintained accurate patient records using electronic health record (EHR) systems to ensure compliance and efficiency.
- Collaborated with healthcare teams to streamline appointment scheduling processes, enhancing patient experience.
- Trained new staff on customer service protocols and best practices, improving team performance and service delivery.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled 70-80 incoming calls daily, assisting a diverse population of patients, insurance personnel and medical professionals by researching and applying federal and state laws regarding medical claims and insurance eligibility.
- Handled sensitive and confidential information practicing safe and secure methods of transferring and receiving medical and payment information.
- Member of a high priority escalation team handling 6 months or longer cases with swift resolutions providing maximum customer support.
Newborn Hearing Screener
Pediatrix
01.2021 - 01.2025
- Conducted newborn hearing screenings using advanced audiometric equipment.
- Documented and analyzed screening results to ensure compliance with health regulations.
- Educated parents on hearing screening processes and follow-up procedures.
- Collaborated with healthcare professionals to coordinate referrals for follow-up testing.
- Ensured accurate record-keeping for tracking newborn hearing outcomes and referrals.
- Trained new staff members on proper techniques for administering OAE and ABR tests, fostering a consistent standard of care across the team.
- Supported parents in navigating the referral process for further evaluation when necessary, providing guidance and resources to facilitate seamless transitions of care.
Education
High School Diploma -
Baltimore City Community College
Baltimore, MDMassage Therapist - Massage
Baltimore School of Massage
Baltimore, MD03.2018
Timeline
Picker
Amazon
04.2025 - Current
Flex Driver
Amazon
03.2023 - 04.2025
Customer Service Representative
Johns Hopkins Community Physicians
01.2023 - 04.2025
Newborn Hearing Screener
Pediatrix
01.2021 - 01.2025
High School Diploma -
Baltimore City Community College
Massage Therapist - Massage
Baltimore School of Massage