JANICE KILFEATHER-MACKEY
Cornish,USA
Summary
Accomplished and diverse human resources professional with strong relationship-building skills; solid critical thinking skills; creative; detail-oriented while focusing on goals and organizational objectives; strong history of organization and follow through.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Human Resources Business Partner
The Crosby Company of NH
Salem, NH
11.2023 - 12.2025
- Responsible for full cycle recruiting for multiple entities within the US for a Single-Family Office.
- Developed TA dashboard, recruitment processes driving candidate engagement and experience, efficiency and compliance.
- Assisted with the development of compensations strategies based on region.
- Served as first POC for employee relations issues.
- Managed benefits enrollment processes and invoice reconciliations
- Collaborated on HR projects such as ATS reviews, sourcing platforms, process improvement initiatives.
Employee Relations Specialist
Dartmouth Health, Dartmouth-Hitchcock Medical Center
Lebanon, NH
04.2023 - 10.2023
- Responsible for coaching managers and directors relating to employee performance concerns, policies and procedures.
- Provide guidance to managers and staff related to performance management, including corrective action plans.
- Provide policy training to managers.
- Triage organizational issues ensuring exceptional customer service and resolution.
Talent Acquisition Manager - Nursing
Dartmouth Health, Dartmouth-Hitchcock Medical Center
Lebanon, NH
09.2018 - 03.2023
- Led a team of 7 recruiters and 3 coordinators supporting Nursing.
- Develop and lead strategy for full cycle recruiting of all nursing positions for the academic medical center resulting in:
- Targeted 10% increase in number of RN hires
- Implemented “First to offer” recruitment strategy for Nurse Residents
- Increased Nurse Resident hires by 10%
- Developed and implemented strategy for first International RN recruitment effort.
- Created RN Loan Forgiveness Program implemented 2022.
- Developed “RN Respite Room Program” with the CNO to address housing shortage and RN retention during the pandemic.
- Partner with CNOs and Nursing Leaders to create forward thinking, innovative recruitment and retention strategies based on market conditions, challenges of AMC and vacancy data.
- Partner with DEI Committee and Chairwoman to create diversity, equity, inclusion and belonging recruitment and retention initiatives.
- Collaborate with other HR divisions – Compensation, OED, Benefits, Employee Relations on strategic goals and deliverables for Dartmouth Health.
- Work collaboratively with MSP for contract labor needs while managing compliance.
- Ensure compliance with and assist in the development of organizational HR policies.
- Create and manage budget and financials for TA-Nursing team.
- Partner with Communications & Marketing to create advertising collateral to engage diverse candidate pools.
Talent Acquisition Partner
Westbridge
Manchester, NH
05.2017 - 08.2018
- Responsible for full-cycle recruiting across two locations- Manchester, NH and Brooksville, FL.
- Develop, advise, and lead Talent Acquisition function and strategy, first in-house recruiter.
- Develop and monitor staffing ratios based on volume/capacity.
- Collaborate with leaders/stakeholders to develop policies and procedures including compensation practices and strategy.
- Develop and implement incentive programs to attract and retain staff.
- Work collaboratively Finance to develop budget processes.
- Work with insurance brokers and outside vendors to negotiate and execute contracts.
Physician Recruiter/Lead Associate Provider Recruiter
Dartmouth-Hitchcock Medical Center
Lebanon, NH
05.2015 - 07.2017
- Worked collaboratively with Department Chairwomen/men, Physicians, leaders, and stakeholders to assess, plan, evaluate and implement competitive recruitment and retention strategies.
- Collaborated with Medical Staff Office and Risk Management regarding hiring issues.
- Worked with Compensation and Section administrators regarding FTE status and compensation.
- Aided project initiatives such as program development for Associate Providers.
- Advised on HR-related policies.
Privileging Specialist
Dartmouth-Hitchcock Medical Center
Lebanon, NH
10.2013 - 05.2015
- Assisted with the development of standardized processes and privileging templates for clinicians within the D-H system.
- Solved problems related to privileging and scope of practice.
- Assisted with projects furthering the One D-H mission.
HR Business Partner
Dartmouth-Hitchcock Medical Center
Lebanon, NH
06.2012 - 10.2013
- Promoted partnerships across HR Functions to deliver value-added services to Departments/Sections and D-H stakeholders.
- Assisted Departments/Sections with strategic planning, workforce realignment and implementing operational change.
- Facilitated retreats to assist Departments/Sections in attaining goals.
Clinical Faculty Recruiter
Dartmouth-Hitchcock Medical
Center Lebanon, NH
05.2005 - 07.2012
- Collaborated with Physicians and stakeholders to assess, plan, evaluate and implement competitive recruitment and retention plan.
- Collaborated with DMS, IDE to ensure efficiency and EEOC compliance.
- Worked with immigration attorneys to process and monitor immigration issues.
- Collaborated with Medical Staff Office and Risk Management regarding hiring issues.
- Worked with Compensation and Section administrators regarding FTE status and compensation.
Employment/Staffing Assistant
Dartmouth-Hitchcock Medical
Center Lebanon, NH
04.2002 - 05.2005
- Assisted recruiters and independently interpreted compensation policies.
- Maintained excellent communication with administrative assistants, department managers, and candidates during all phases of the hiring process.
Education
MS - Organizational Leadership
Norwich University
Bachelors - Interdisciplinary Studies
Boston University
Skills
- Fostering collaborative relationships
- Recruitment expertise
- Effective conflict resolution
- Community engagement initiatives
- Compensation strategy
- Results-oriented problem solver
- Employee engagement strategies
- Operational efficiency enhancement
- Customer assessment and analysis
Certification
- The Dartmouth Institute, Value based Healthcare Certificate Program, 2014
- Antioch New England Graduate School, Healthcare Management Certificate Program, 2006
- Professional Human Resources Certification (HRCI), 2008-2017 (will happily renew)
Timeline
Human Resources Business Partner
The Crosby Company of NH
11.2023 - 12.2025
Employee Relations Specialist
Dartmouth Health, Dartmouth-Hitchcock Medical Center
04.2023 - 10.2023
Talent Acquisition Manager - Nursing
Dartmouth Health, Dartmouth-Hitchcock Medical Center
09.2018 - 03.2023
Talent Acquisition Partner
Westbridge
05.2017 - 08.2018
Physician Recruiter/Lead Associate Provider Recruiter
Dartmouth-Hitchcock Medical Center
05.2015 - 07.2017
Privileging Specialist
Dartmouth-Hitchcock Medical Center
10.2013 - 05.2015
HR Business Partner
Dartmouth-Hitchcock Medical Center
06.2012 - 10.2013
Clinical Faculty Recruiter
Dartmouth-Hitchcock Medical
05.2005 - 07.2012
Employment/Staffing Assistant
Dartmouth-Hitchcock Medical
04.2002 - 05.2005
Bachelors - Interdisciplinary Studies
Boston University
MS - Organizational Leadership
Norwich University