Janice Laina
Port Orchard,WA
Summary
Highly focused Lead for a Military childcare. Knowledgeable and dedicated customer service professional with extensive experience in customer service Management. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Lead
Jackson Park Child Development Center
03.2021 - Current
- Completed documentation on individual children and teachers for recordkeeping.
- Address behavioral and learning issues with parents and daycare management.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Facilitated family meetings to ensure communication and collaboration between family members.
- Scheduling
- Investigated student absence and documented information relating to absences.
- Check records for accuracy and completeness, and corrected errors.
- New Family Orientations
Lead Teacher
Bright Horizions
11.2014 - 03.2021
- Guided student teachers and teaching aides in classroom management, leading by example and thoroughly answering questions.
- Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
- Planned and implemented different daily activities to enhance overall development and growth of every student.
- Maintained detailed records of attendance
- Maintained detailed student records, portfolios, and documentation
Administrative Assistant
Pahrump Valley Disposal
05.2014 - 07.2014
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Open and closed accounts
- Updated customer service database with new information, address changes and contact details.
Customer Service Manager
Walmart
11.2011 - 05.2014
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Scheduled lunches , breaks, and training for entire front end
- Processed both cash and card purchases and returns.
- Counted money in drawers at beginning and end of each shift.
- Used POS system to enter orders, process payments and issue receipts.
Education
Childcare
University of Arizona Global Campus
Chandler ArizonaHigh School Diploma -
Centereach Highschool
Centereach, NY06.1999
Skills
- Administrative Duties
- Microsoft Word
- Data Entry
- Problem solving
- 50 WPM
- Cash Handling
- Active Listening
- Staff Training
- Stocking and Replenishing
- Retail Sales Customer Service
- Microsoft Excel
- Customer Service
- Clerical Support
- Calm and Professional Under Pressure
Certification
Child Development Associate (CDA) in Preschool
First Aid CPR Certified
Timeline
Lead
Jackson Park Child Development Center
03.2021 - Current
Lead Teacher
Bright Horizions
11.2014 - 03.2021
Administrative Assistant
Pahrump Valley Disposal
05.2014 - 07.2014
Customer Service Manager
Walmart
11.2011 - 05.2014
Childcare
University of Arizona Global Campus
High School Diploma -
Centereach Highschool
Child Development Associate (CDA) in Preschool
First Aid CPR Certified
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