Brenda Raney - Hilliker
Tigard,OR
Summary
I have been working in the Vetetinary Medical Field since 1999 and absolutely love what I do.
I have been en-trusted with assisting the management team in running their privately owned veterinary clinic and would love to continue growing my skills.
I have a passion for working with and advocating for animals and their health care needs.
I am at a point in my life where I want to use my life and veterinary experiences to help guide, teach, grow a veterinary practice and it's staff.
I want to help give back to my field.
Overview
22
22
years of professional experience
Work History
Veterinary Assistant/Lead
Burlingame Veterinary Clinic
Portland, OR
10.2004 - Current
- 21 years of experience with Avimark software.
- Medical triage of phone calls and appointments to assess and prioritize patient and client needs.
- Maintaining supply inventory, including performing end of month and end of year counts.
- Creating and working with staff schedules.
- Accounts payable and receivable.
- Overseeing surgery and appointment scheduling to ensure smooth and efficient workflow.
- De-escalating and resolving client concerns.
- Strong leadership skills.
- Customer service skills.
- Supported the medical staff team by performing veterinary technical duties such as phlebotomy, IV catheterization, patient restraint, radiology support, surgical support, and pharmacy support.
- Acted as a primary educational resource for pet owners, explaining preventative care protocols, post-operative instructions, and medication administration.
- Peer reviewing for accuracy and completion of daily tasks.
- Staff training.
- Create and edit training aids.
- Providing guidance to visiting relief veterinarians with regards to clinic policies and procedures.
- Ensuring end of day duties are completed with accuracy including daily deposits.
- Troubleshooting technical and clinical problems and concerns, including staff and client relations.
- Administrative duties, orchestrated front desk operations, including multi-line phone management, complex scheduling, client check-in/out procedures, creating and updating practice documents (such as check list, estimates for treatment plans, etc.)
- Maintained detailed electronic medical records (EMR), ensuring all patient data, laboratory results, and owner communications were documented accurately.
- Providing empathetic crisis support and clear communication to clients during stressful situations and end-of-life consultations.
Education
Veterinary Technology Program
Foothill College
Los Altos, CARadiology Safety Certification
Portland Community College
Portland, ORSkills
Client Communication
Clinical and Educational Support
Lead Duties
Administrative Duties
Supervisory Duties
Technical Skills
Timeline
Veterinary Assistant/Lead
Burlingame Veterinary Clinic
10.2004 - Current
Veterinary Technology Program
Foothill College
Radiology Safety Certification
Portland Community College