Jennifer Ganey
Allentown,PA
Summary
At Lehigh Valley Humane Society And Vet Clinic, I worked alongside a team, enhancing client satisfaction and animal health through expert veterinary support and compassionate care. My leadership and veterinary medical knowledge significantly improved operational efficiency and patient outcomes, with a focus on mentoring staff and streamlining clinic processes.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Lead Veterinary Assistant
Lehigh Valley Humane Society And Vet Clinic
08.2020 - Current
- Enhanced overall client experience by actively addressing concerns, resolving issues and consistently exceeding expectations.
- Assisted in managing emergency cases with timely response to critical situations ensuring appropriate triage procedures were followed.
- Provided exceptional support during dental procedures including cleaning, extractions, and periodontal treatments resulting in improved oral health for patients.
- Facilitated successful surgeries by preparing instruments, monitoring anesthesia levels, and providing post-operative care for patients.
- Boosted staff competency by mentoring new hires on best practices regarding animal care procedures and administrative tasks.
- Safeguarded clinic reputation by maintaining high standards of cleanliness in examination rooms, surgical suites, and kennel areas.
- Promoted preventive healthcare measures among clients to minimize the occurrence of common pet illnesses and injuries.
- Enhanced customer satisfaction through compassionate communication and education about pet care.
- Streamlined clinic operations by assisting with inventory management, equipment maintenance, and supply procurement.
- Reduced patient stress during visits through gentle handling techniques and calming strategies tailored for individual animal needs.
- Supported veterinarian diagnoses through skilled collection of laboratory samples such as blood draws, urine analysis, and cytology evaluations.
- Collaborated with veterinarians to develop customized treatment plans for optimal animal health outcomes.
- Provided customer support to clients, answering questions and addressing concerns.
- Assisted with euthanasia procedures in humanely and compassionately to minimize suffering.
Education
Veterinary Technology
Penn Foster College
Scottsdale, AZSkills
- Animal handling expertise
- Team Leadership Qualities
- Veterinary medical knowledge
- Staff Training and Development
- Time management mastery
- Client Communication
- Client Education
- Proficient in Software
- Customer Service
- Supply Ordering and Restocking
- Emergency Response
Certification
Fear Free Veterinary Certification Program
Rabies Vector Species Training Certification of Completion
Timeline
Lead Veterinary Assistant
Lehigh Valley Humane Society And Vet Clinic
08.2020 - Current
Veterinary Technology
Penn Foster College
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