Janice Lamones
Orlando,Florida
Summary
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
20
20
years of professional experience
Work History
Photographer
All In One Photography
Orlando
05.2019 - 05.2024
- Contributed to the preparation and coordination of shoots, including the task of ensuring safety of people involved in photo sessions by following all applicable laws and quality products within deadlines established by clientele.
Selling Supervisor
Victoria Secret
Las Vegas
06.2014 - 08.2017
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training
- Resolved customer issues quickly to close deals and boost client satisfaction.
Front Desk Guest Service Agent
Red Roof Inn And Suites
Orlando
02.2012 - 06.2014
- Issued room keys to guests upon check-in and answered questions regarding proper use
- Oversaw fast-paced front desk operations and guests' needs at a busy facility.
Customer Service Representative
Scholastic Book Fairs
Lake Mary, FL
07.2004 - 11.2008
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Diploma -
Oak Ridge High School
Orlando, FL05.1998
Skills
- Account updating
- Data Collection
- Complaint resolution
- Inbound and Outbound Calling
- Prioritization
- Administrative Support
- System implementation
- Promotion
- In-store support
- Product Knowledge
Timeline
Photographer
All In One Photography
05.2019 - 05.2024
Selling Supervisor
Victoria Secret
06.2014 - 08.2017
Front Desk Guest Service Agent
Red Roof Inn And Suites
02.2012 - 06.2014
Customer Service Representative
Scholastic Book Fairs
07.2004 - 11.2008
Diploma -
Oak Ridge High School