Janice Lowrey
Piedmont,OK
Summary
Experienced with resolving customer inquiries effectively. Utilizes communication and empathy to build rapport and ensure satisfaction. Knowledge of troubleshooting and issue resolution.
Professional in customer support with strong communication and problem-solving skills. Adept at managing inquiries, resolving issues, and ensuring customer satisfaction. Known for teamwork, adaptability, and achieving results under changing conditions. Skilled in conflict resolution, empathy, and time management.
Overview
22
22
years of professional experience
Work History
Customer Care Representative
Southwest Airlines
08.2016 - Current
- Facilitated customer inquiries by delivering precise information on flight schedules and policies.
- Addressed customer complaints with efficiency, fostering enhanced satisfaction and loyalty.
- Executed ticket change and refund processing to ensure adherence to company policies.
- Facilitated collaboration among team members to enhance communication efficiency.
Customer Service Representative
Hertz
06.2016 - 07.2016
- Resolved customer inquiries efficiently, ensuring high satisfaction rates.
- Managed rental transactions using advanced booking systems to streamline processes.
- Trained new team members on customer service protocols and system usage.
- Implemented feedback mechanisms to enhance service delivery and operational efficiency.
Realtor
Exit
01.2004 - 12.2004
- Facilitated open houses and private showings, showcasing properties effectively to prospective buyers.
Family Care Provider
OKDDSD
11.2008 - 09.2024
- Assisted family members with daily tasks such as grooming, dressing, toileting, and mobility to promote independence and dignity.
- Maintained detailed documentation on each family member''s progress towards goals set forth in their individual care plans.
- Supported completion of care plans and psychosocial assessments, providing tailored and strategic design for individual family members.
Education
Design
Brigham Young University
Provo, UTNursing
Rose State College
Oklahoma City, OKNursing
Corning Community College
Corning, NYSkills
- Working remotely taking calls from customers and travel agents hall over the world assisting with new reservations modifying existing reservations and assisting with issues with Rapid Rewards accounts I assist with cancellations and modifications to reservations Working with multiple apps to help the customer Do research thru multiple apps to resolve the customers request in the most efficient way possible
Timeline
Customer Care Representative
Southwest Airlines
08.2016 - Current
Customer Service Representative
Hertz
06.2016 - 07.2016
Family Care Provider
OKDDSD
11.2008 - 09.2024
Realtor
Exit
01.2004 - 12.2004
Design
Brigham Young University
Nursing
Rose State College
Nursing
Corning Community College