Janice Mendiola
Belleville,IL
Summary
Strong typing and computer skills with over 10 plus years of customer service and supervisory experience.
Overview
14
14
years of professional experience
Work History
Civil & Small Claims Supervisor
St. Clair County Circuit Clerk
Belleville, IL
10.2023 - Current
- Training and evaluating the performance of court clerks, e-filing clerks & window clerks.
- Planning, assigning, and directing the daily workflow and assignments of the Civil & Small Claims division, including the processing of legal documents and case filings.
- Maintaining a deep knowledge of court procedures and legal rules to ensure staff compliance with all relevant regulations.
- Acting as a point of contact for complex issues and customer service concerns from the public, attorneys, and other agencies.
- Process electronic filings accurately and assist with customer calls regarding the e-filing process.
- Process daily mail and distribute them to assigned court clerks.
- Train, cross-train, schedule, appraise, and discipline staff.
- Monitor batches, review work progress, and ensure adherence to statutory/court deadlines.
- Enforce county/state and align operations with Supreme Court rules. Including approving clerk rejections on e-filing.
- Act as a primary contact between the clerk's office, judges, the public, local law enforcement, state agencies, county departments and other agencies.
Customer Service Clerk
Recorder of Deeds Office
Belleville, IL
06.2019 - 12.2023
- Responsible for a variety of clerical duties, mostly relating to recording various legal documents and indexing them along with UCC's.
- Keeping records and sales of deeds.
- Assisting customers that are in the office or on the telephone or by e-mail and various other secretarial duties.
- Knowledge of proper fees per document type.
- Records and verifies documents in computer using proper procedure.
- Resolves problems with documents.
- Routes documents as needed.
- Transfers information to the index books correctly and accurately.
- Scans and emails documents for customers, attorneys, surveyors, and title searchers.
- Records private and restricted documents such as DD-214's.
- Assisted customers with a warm and professional attitude
- Performed data entry for customer information, orders and Supervisor
Deputy Clerk
Circuit Clerk's Office
Belleville, IL
06.2016 - 05.2019
- Assist and respond to phone and face-to-face inquiries from attorneys, judicial and law enforcement officers, and the general public.
- Responsible for Judge's calendar. Make and change appointments as instructed by the court.
- Prepare, review, and process legal documents, correspondence, motions, and orders.
- Administer oaths to witnesses.
- Complete court-related forms such as orders and petitions.
- Document marriage licenses and assist judge during hearings.
- Prepare the dockets or lists of scheduled cases.
- Filed documents physically or electronically.
- Assisted jurors during trials and provided necessary materials for them.
- Handled mail (mailed out notices and orders entered by the court to all parties)
Impress Associate
Office Depot OfficeMax
Belleville, IL
08.2015 - 05.2016
- Responsible for working to positively contribute to the customer's shopping experience by providing friendly and effective service
- Assisting customers in the self serve area and by producing high quality documents in a timely manner which meet or exceed the customer's expectations.
- Contact customers over the phone about order they have placed when necessary, answering questions, and operating fax machine
- Operate cash register and cash handling
Sales Associate
Dillard's
Fairview Heights, IL
05.2012 - 05.2015
- Developed an effective phone selling technique involving:
- 1. Listening carefully for key concerns of the customer
- 2. Set up appointments for customer and make follow-up calls
- 3. Finding a way of interest potential buyer in the product
- Providing a positive and fun shopping experience and environment for the customer
- Take care of customer purchases online, returns, and orders throughout other Dillard's in the area
- Answer calls from other Dillard's to help with customer requests
- Helped customers and merchants identify services/products that best suited their needs
- Operate cash register and balanced money before store opens and when store closes
- Convincing customers to open Credit card account with Dillard's
Skills
- Completion of medical terminology course, Microsoft Word, Excel, Windows, Lotus Notes (4 years)
- Clerical experience
- Computer skills
- Customer service
- Typing
- Personal assistant experience
- Excellent presentation and communication skills
- Operation of office machines & computers
- Data entry
- Skilled in resolving escalated customer service issues
- Over 8 years of customer service experience
- Ability to gain customer trust and provide exceptional follow-up leading to long-term relationships
- Able to identify customer needs and presenting appropriate company product and service offerings
- Administrative experience
Skills Used
Ability to type 60 wpm, working knowledge of Windows-based and Macintosh computer applications and the ability to use high volume production equipment and related peripherals including a digital color copier and scanner, Microsoft word, Excel, PowerPoint, Publisher, Illustrator, and Photoshop
Timeline
Civil & Small Claims Supervisor
St. Clair County Circuit Clerk
10.2023 - Current
Customer Service Clerk
Recorder of Deeds Office
06.2019 - 12.2023
Deputy Clerk
Circuit Clerk's Office
06.2016 - 05.2019
Impress Associate
Office Depot OfficeMax
08.2015 - 05.2016
Sales Associate
Dillard's
05.2012 - 05.2015