Janice Mendoza
Artesia
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced office/ restaurant environments. Successful at handling tasks with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Server
Buffalo Wild Wings
Carlsbad
05.2026 - Current
- Provided friendly and efficient service to guests.
- Assisted customers in selecting menu items and beverages based on preferences.
- Took accurate food and drink orders using point-of-sale systems.
- Responded promptly to customer inquiries and resolved any issues effectively.
- Adhered to health and safety regulations while serving food and beverages.
Secretary
Children Youth & Families, CYFD
Artesia
05.2023 - Current
- Managed scheduling and appointment coordination for staff and clients.
- Assisted in preparing documents and reports for meetings and presentations.
- Facilitated communication between departments and external stakeholders.
- Maintained office supplies inventory and coordinated reordering processes.
- Handled incoming calls, directing inquiries to appropriate personnel efficiently.
- Provided administrative support to caseworkers in managing client files and data entry.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Coordinated communications, taking calls, responding to emails and interfacing with clients.
- Processed invoices for payment; tracked payments received from vendors and clients.
- Greeted visitors and directed to appropriate location or person.
- Performed data entry into computer systems; ensured accuracy of all entered information.
- Sorted mail and distributed it to appropriate personnel or departments within the organization.
Accounts Receivable Clerk
Standard Oilfield Supply
Artesia
08.2014 - 05.2023
- Processed customer invoices accurately and timely.
- Maintained detailed records of receivables and payments.
- Coordinated with sales team to resolve billing discrepancies.
- Assisted in month-end closing activities and reconciliations.
- Utilized accounting software for tracking receivables and generating reports.
- Processed invoices, credit memos, and other documents related to accounts receivable.
- Reached out to vendors and customers to resolve account problems.
- Worked closely with internal teams to resolve customer billing and payment issues.
- Assisted customers in product selection and answered inquiries.
- Greeted customers and provided excellent customer service.
- Assisted customers in selecting items to meet their needs.
- Processed credit card payments securely according to established policies and procedures.
- Answered customer inquiries regarding prices, availability, and product features.
Server
Artesia Country Club
Artesia
02.2013 - 07.2014
- Team player
- Collaborated with kitchen staff to ensure timely food delivery to customers.
- Adhered to health and safety regulations while serving food and beverages.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Delivered food orders promptly and courteously.
- Cleaned tables and chairs to prepare dining area for next customers.
- Checked food before serving it to customers.
- Addressed complaints to kitchen staff and served replacement items.
- Assisted customers in selecting menu items and beverages based on preferences.
Bartender
Chapz Bar and Grill
Artesia
03.2009 - 02.2013
- Crafted unique cocktails based on customer preferences and seasonal ingredients.
- Managed bar inventory, ensuring timely restocking and organization of supplies.
- Provided excellent customer service in a fast-paced environment during peak hours.
- Processed payments accurately using point-of-sale systems for transactions.
- Performed opening and closing duties including restocking supplies.
- Processed payments accurately and efficiently with POS system.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Assisted in setting up the bar for service shift.
- Stocked ice bins and coolers as needed throughout shift.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Remained calm and poised during busy periods, promoting great customer service to guests.
Education
Artesia High School
Artesia, NMSome College (No Degree) - Graphic Design
Eastern New Mexico University
Roswell, NMSkills
- Communicating
- Order accuracy
- Office organization
- Conflict resolution
- Team player
- Detail orientation
- Multi-tasking ability
- Phone etiquette
- Keyboarding skills
- Office administration
- Phone reception
- Quick learner
- Customer invoicing
- QuickBooks experience
- Accounts receivable software
Timeline
Server
Buffalo Wild Wings
05.2026 - Current
Secretary
Children Youth & Families, CYFD
05.2023 - Current
Accounts Receivable Clerk
Standard Oilfield Supply
08.2014 - 05.2023
Server
Artesia Country Club
02.2013 - 07.2014
Bartender
Chapz Bar and Grill
03.2009 - 02.2013
Artesia High School
Some College (No Degree) - Graphic Design
Eastern New Mexico University